Sales Consultant X 8

Job Details

Standard Bank is the largest bank in Africa and our highly visible brand, award-winning service, and strong global presence helps us maintain our market-leading position. We place huge value on the talent of our people to drive our continued success, and to support our plans for growth. We now need a talented and resourceful individual to help us fulfil our business objectives and build customer loyalty.
Job Purpose

•To sell products in a Sales contact centre in accordance with business needs, facilitate the development of customer loyalty through customer relationship management and to consistently portray a corporate image.

Key Responsibilities/Accountabilities

•Sale of designated products in line with targets set through Blended campaigns and the proactive response to positioned leads
•Participation in ad hoc campaigns as determined from time to time by Contact Centre Management
•Application of defined business processes in carrying out tasks, and doing so in line with contact centre best practice laid down by Contact Centre Management
•Monitoring of personal performance relative to contact centre productivity, call to quote ratios and sales made
•Ensure favourable CEBS ratings by consistently promoting quality interactions with customers and prospective customers

•Personal development through involvement in mentorship, training and guidance provided by Supervisor and Contact Centre Management


Preferred Qualification and Experience

Qualification
•Matric with higher grades mathematics
•Certificate of Proficiency
•FAIS Compliant: Short term personal Lines- Car, building and Household and Long Term Category B1 and B2
•RE1 Mandatory

Experience
•Outbound Sales Contact Centre
•Product knowledge in Short term Personal Line- Car building and household Contents
•Code of Banking Practice (an advantage)
•Insurance background (Greater than one year)

Knowledge/Technical Skills/Expertise

•PC literate
•Outbound Dialler Operation (an advantage)
•Problem solving skills,
•Ability to perform under pressure
•Very well articulate
•Team player
•Target driven

Job id : , #1527, 21 views,

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