Sales Consultant - Table Bay
Job Status: Active ✓
|Job Type||Full Time|
The Twisp Kiosk Sales Consultant focuses on offering a superior customer service to all Twisp customers, emphasizing on selling and up-selling Twisp products and the ‘Customer Journey’. A key focus of this role is to ensure that sales targets are reached and customer queries are resolved through product knowledge, research and trouble shooting. A Twisp Kiosk Sales Consultant is responsible for safe keeping of all company propety and assests, facilitatiing stock control, processing sales, handling cash and following all Twisp Standard Operating Procedures (SOPs) and policies at all times.
The primary tasks, functions and deliverables of the role include, but are not limited to:
Offering a superior customer service to all Twisp customers, emphasizing on selling the Twisp products and ‘Customer Journey’.
Selling and upselling Twisp products to existing and new customers.
Reaching Sales targets.
Ensuring the safe keeping of all company property at the Kiosks/ work station, including, but limited to: company computers/ laptops, phones, stock, money, equipment and relatd resources.
Ensure that all point of sale (POS) procedures are followed inline with Twisp’s standard operating procedures.
Facilitating the Twisp Kiosk stock controll process, which may include replenish stock, doing stock takes, safe keeping of stock and ensuring that stock does not get damaged/lost/stollen, doing interbranch transfers (IBT) and receiving of stock deliveries.
Handling of cash and card sales, including processing of sales, banking, doing cashups and managing the float.
Understanding and displaying knowledge of the Twisp brand, products, services, policies, procedures and company ethos.
General housekeeping of the Twisp kiosk and ensuring that your kiosk and/or work station, and your personal appearance represents Twisp’s professionalism, the quality or our products and our care for our customers.
Skills and Competencies:
The abilities that the individual needs in order to perform this role effectively:
Customer service orientated
Sales driven and ability to up-sell
Goal and target driven
Good problem solving and troubleshooting skills
Ability to understand and display a good understanding of sales principles and processes
Fluent verbal and written English communication skills
Professional and confident communicator
Effective listening skills
Excellent interpersonal skills
Dynamic and high energy Levels
Good follow-up skills
Be patient, tactful, diplomatic and approachable
Ability to work under pressure and meet deadlines
Work accurately, meticulous and high attention to detail
Excellent organisational and time management skills
Ability to multitask and prioritize
Strong administration skills
Ability to Merchandise products
Respect the importance of confidentiality
Enjoy working in a team, but also have the ability to work independently
Promote the Twisp brand and company ethos
Education and Experience Requirements:
Matric or NQF equivalent
Previous Retail sales experience advantageous
Knowledge of customer service principles and processes
Basic business administration knowledge
Flexible and able to work shifts, which may include night work, weekends and public holidays
Able to travel and available to work at different Kiosks, if required.