Sales Consultant Cell C Store Tygervalley Western Cape

Who is Cell C



In 2001, Cell C launched its operations, bringing much needed competition to a market marked by a duopoly. The company has since then strived to push competitive offerings to the telecommunications market and has earned the moniker of consumer champion thanks to its efforts to drive down the cost to communicate by launching affordable and innovative products and services to the South African consumer. A study commissioned by the South African National Treasury in (year) and conducted by the University of Johannesburg’s Centre for Competition, Regulation and Economic Development found that the smaller operators, in particular Cell C, have saved the South African consumer R47 billion over 5 years thanks to the fight for competition in the sector.



Cell C currently provides products and services to more than 16 million customers through its mobile products, including prepaid, hybrid and contract solutions on voice, data and messaging platforms. In spite of unprecedented mobile services penetration, Cell C continues to grow its customer base on mobile services. The momentum and success of Cell C’s innovative and value added products and services over the past few years, with its core consumer values of honesty, simplicity and transparency, has resulted in this positive consumer response.



In 2005, Cell C signed a landmark deal with British based operator Virgin Mobile, launching Cell C’s Mobile Virtual Network Operator (MVNO) strategy. Cell C is considered the primary port of call for MVNOs and now hosts a variety of businesses within the MVNO stable, including FNB Connect, Virgin Mobile, Me&You;Mobile, Hello Mobile, Lycamobile and many other smaller players.

In 2014, Cell C realigned its strategy to ensure that all aspects of the business are touched by four pillars; Quality, Service, Innovation and Human Capital. This has ensured that Cell C has remained at the forefront of service delivery to the customer, continued investment in the network and the inclusion of new technologies, as well as, partnerships with innovative businesses to ensure that Cell C’s customers receive the best value and services they want.



Adding to its portfolio of technologies, Cell C launched C-Fibre in 2016, offering fibre-to-the-home services bringing high-speed broadband in partnership with open access fibre providers. The appetite for the fibre offering has been strong, allowing Cell C to significantly grow this segment in a short space of time.



Cell C’s focus on innovation has allowed the company to bring several incredible services to its customers including, WiFi Calling, low cost social networking focused products and the recent offering of democratised content.



In 2017, the company launched its own entertainment platform, black aimed at bringing TV and on-demand content to a range of South Africans that have never had the opportunity to experience it before. black offers a full 360-degree entertainment experience from video-on-demand through to live TV streaming and services like sports betting and hotel bookings, all on a single platform. The service is network agnostic; meaning it is available to any consumer with an Internet connection. In a first for South African consumers, black content can be purchased using prepaid airtime, in addition to credit and debit cards.



Cell C completed its recapitalisation in August 2017 whereby new shareholders brought in fresh equity to see the company’s debt reduced significantly, paving the way for a sustainable future for shareholders and employees.

Responsibilities

1.Customer Service & Sales•Ensure all clients are welcomed in a professional manner•Maintain and update relevant policies and procedures within the Service Centre.•Build and maintain relationships with customers.•Ensure a professional image is portrayed during all interactions with customers.•Ensure all orders, forms, applications and requests are processed without delay.•Ensure all requests and unresolved issues are directed to the designated resource without delay.•Ensure accurate management of customers' accounts.•Ensure a detailed audit trail of all customer interactions and transactions are easily accessible.•Ensure a detailed record is maintained of all inquiries, comments and complaints and actions taken.•Ensure effective administration management.•Effectively communicate and coordinate with internal departments•Ensure sales targets are met•Perform any other related duties as requested by Management2.Complaint resolution•Ensure prompt response to customer inquiries with attention to detail and accuracy.•Obtain and evaluate all relevant information to handle inquiries and complaints.•Ensure customer verifications are performed continuously and any discrepancies are raised immediately to management.•Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution within the shortest timeframe. Ensure that a good level of understanding and knowledge of Cell C’s products and services are maintained at all times, ensuring that customer queries can be dealt with accurately and appropriately•Be willing to listen to and support colleagues and team members with professional problems, devoting time to impart expertise, infusing confidence and expressing positive expectations regarding the team’s and Service Centre’s performance.3.Administration and Report Generation•Submit weekly and monthly report to store Manager within agreed deadlines.•Submit any other ad-hoc reports on request4.Health and Safety Compliance (non-management) •Conform and adhere to Safety, Health and Environmental legislative requirements•Report any health and safety concerns/incidents in the workplace to the manager/health and safety representative•Assist Cell C to establish and maintain a fully compliant Healthy and Safe Work Environment•Attend the Safety, Health and Environmental workshops as required by management





Educational Requirements

Matric
Customer Service tertiary qualification would be advantageous
Knowledge of customer service principles and practices





Skills and Experience

2-3 years in a customer service environment, preferably in the cellular industry
Product knowledge
Ability to increase sales

Apply Here http://bit.ly/2OPzrw3

Job id : , #68451, 205 views,

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