Restaurant Manager- Palace Hotel-Sun International Management Limited

🗏Job Type

Full Time

Job Purpose
Responsible for the effective day-to-day management of the restaurant outlet (including food and beverage service) and the management of the team with specific regard to achieving profitability, maximizing operational efficiencies and productivities; maintaining the restaurant product and standards of operation; maximizing customer
Satisfaction; controlling operating equipment and stock, and developing a competent team.
Education
3 Year Hotel School Diploma or equivalent National Qualification at a Diploma level

Experience:
5-6 years in the food and beverage industry of which at least 2 years experience in a supervisory role within the food and beverage environment.
Skills and Knowledge
Ability to work shifts that meet operational requirements
Physically able to move operating equipment
Have an open attitude to perform similar functions in alternative outlets due to operational requirements
Key Performance Areas:
Business Plan Implementation

Develop outlet objectives and deliverables in line with Unit F&B strategy
Facilitate the communication and implementation of F&B deliverables for the outlet
Conduct risk analyses i.t.o impact on short term profit margins
Provide clear delegation of authority and accountability for deliverables
Manage and allocate people and operational resources
Communicate plans relative to promotions and strategies to relevant staff and stakeholders within the unit
Align plans with EE, SD and procurement transformation strategies which contribute towards BBBEE targets being achieved for the property
Shift Management

Put in place staff scheduling and duty allocations to ensure maximum coverage
Handle shift briefings / handovers / shift reports
Interact and be present on the floor during service to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints,
Manage staff appearance and floor appearance/ functioning of equipment and systems for the outlet
Provides feedback and reports back to management on the performance and challenges within the restaurant
Manage the control of stock and operating equipment as per SOP for the outlet
Cash-ups at the end of the shift
Completes shift reports
Restaurant Product Enhancement

Monitor service offering / products and pricing within restaurants
Make recommendations of improvements to the product and service offering
Compile and co-ordinate the food and beverage promotional calendar for the outlet
Monitor customer service standards in the outlet and identify any areas of concern
Conduct maintenance walkabouts for front of house and back of house areas
Monitor health, safety, hygiene and environmental elements in the outlet
Monitor the use and storage of OE
Monitor stock control and OE control processes
Investigate variances / discrepancies and take necessary action to correct
F&B Standards & Governance

Monitor F&B standards and processes
Align practices with new legislative compliance around health, hygiene, safety and the environment
Implement sufficient control measures (including systems and processes) & checks within each outlet to mitigate any financial risk to the business. All staff in F&B to adhere the policy and procedures.
Conduct weekly walkabouts of all F&B front of house and back of house areas to monitor compliance
Encourage a waste management culture and ensure all staff are trained.
Work with internal stakeholders (maintenance, finance, HR, and security) to identify risk areas and address these
People Management

Manage staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures
Manage productivities and payroll costs for the outlet
Identification of employee training needs
Perform on the job training and coaching to close developmental gaps and build succession for a talent pipeline within the outlet
Manage employee relations within the department
Staff communication and motivation
Performance contracting, reviews and development
Provides resources and removes obstacles to performance
Recruit and resource for talent for positions within the department
Onboarding of new staff members
Equity:
Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.


Apply Here http://bit.ly/2nj6JY7

Job id : , #71534, 185 views,

« Hotel Receptionist (Lady) Opera System-Sparkling Water Hotel & Spa