Reservationist - Durban / Umhlanga - R10,000 + Benefits

🗏Job Type

Full Time

Job Summary:

To ensure the highest standard of performance and service is achieved when reserving accommodation and additional services for the hotel
To ensure the accuracy of all reservations to ensure exceptional guest service
Minimum Requirements:

Matriculation certificate (or the equivalent)
Hotel Management Diploma would be an added advantage
Minimum of 2 years experience
Must be well spoken and possess excellent people, communication and organizational skills
Fully computer literate in MS Word, Excel and outlook
Understand and have a good working knowledge of OPERA and the reservations system
Have a thorough knowledge of the hotel room types and their features
Have a general overview of the hotel and areas relating to the guest experience i.e. rooms, Food & Beverage, Spa

Able to work shifts, public holidays and weekends
Key Responsibilities:

To be fully familiar with the short and long term availability of the hotel
To up sell wherever possible
To ensure that all telephone enquiries are handled politely and professionally and that your telephone technique etiquette and voice tone are appropriate
Ensure that all written (fax and email) reservation enquiries are professionally responded to within 4-6 hours
Effectively control and manage any overbooking situation, in accordance with the Hotels overbooking process. To bring any overbooking situation to the attention of the Reservations Manager
Ensure all deposits are requested and pro-forma invoices timeously forwarded. Follow up on all voucher, guarantees and deposits
Ensure that all details for the following days arrivals are accurate and complete including reservations requests, rates and web availability updates, deposits and payments due etc.



Apply Here http://bit.ly/2GcTynL

Job id : , #74739, 445 views,

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