Receptionist E

Job Status: Active ✓

https://jobking.co.za/75477

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Job TypeFull Time

about us
Helpful Effective Ethical Innovative Accountable and you have one simple goal: to improve the lives of customers through simple, effective solutions that meet their needs, contact us today and join a winning team. All appointments will be made in line with the Bank’s Employment Equity plan The Bank actively supports the recruitment and advancement of individuals with disabilities. We recommend that candidates be encouraged to declare their disability and consult the Bank should they require reasonable accommodation.
purpose
Receive visitors to the organization, determining their needs and directing them accordingly
experience and qualifications
Grade 12
1 to 2 Years related experience
additional requirements
Excellent listening skills
Excellent telephone and email etiquette
Good communication skills
Computer literate
Ability to liaise confidently with visitors on all levels
Ability to work under pressure
Ability to work within a team and independently It is inherent to the role that the incumbent is honest in dealing with cash and financial transactions. As such, it is a pre-requisite for candidates to undergo consumer credit record checks to enable the Employer to ascertain whether the candidate’s credit record is acceptable.
responsibilities
Manage costs / expenses within approved budget to achieve cost efficiencies
Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions
Ensure efficiency in terms of answering the telephone, directing calls and ensuring the calls are directed to the correct individuals
Ensure all communications with clients are professional, resulting in compliments.
Resolve all customer queries efficiently, and within agreed timelines.
Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
Comply with governance in terms of legislative and audit requirements
Serve as first point of contact to FNB visitors, determine their needs and direct them accordingly.
Manage own development to increase own competencies

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Job id : , #75477, 83 views,