Receptionist and Porter needed at Hotel in the Winelands

🗏Job Type

Full Time

Duties & Responsibilities
To offer an efficient, friendly and courteous service to any guest or potential guest who is checking in or out of the Hotel and to assist any person requiring any information about the Hotel
To assist and attend to any special need or request a guest may have during his stay at the Hotel
To greet the customer and identify his specific reservation
To register the guest, ensuring that the necessary details are obtained, i.e. name in full; address; whether company or private booking etc.
To allocate room according to reservations list, ensuring that this is what the guest has booked, both in terms of room itself and the rate to be paid
To liaise or alert the porter so that the guests luggage is taken to his room and the key issued
To maintain guest accounts e.g. check in rates, dockets posted etc.
To have a thorough knowledge of all room types, room positioning, current rates, facilities and services within the Hotel and be able to offer and sell them to the guest when required
To be constantly aware of daily room availability to sell on an ongoing basis
To print contingency reports at the beginning of each shift
To take responsibility of their cash float and to ensure that it is correct when finishing their shift
To internally bank all payments received and ensure that banking figures are correct and all back-up documentation is attached
To hand over any information to the next shift

To ensure that all dockets are posted correctly
To receive and deal with all telephone and verbal inquiries and ensure that all messages are taken and distributed in the correct manner
To deal effectively and courteously with “difficult” and complaining guests
To maintain the reception desk and the general reception area in a neat and tidy manner at all times
To be fully familiar with all security and evacuation procedures
To maintain the highest standard of appearance and social skills
To operate the switchboard

OCCASIONAL DUTIES

To perform any other extra duties as directed by Management
To be available to work overtime if required, at the request of Management
To attend any training and staff meetings when required

Individuals that stay in and around Stellenbosch is preferred.
Please send recent picture and CV to [Please apply below].
If you have not heard from us within 2 weeks, please consider yourself unsuccessful.


Apply Here http://bit.ly/2wTpCFk

Job id : , #72672, 56 views,

« Concierge-Queen Victoria HotelHotel Receptionist »