Operator-African Bank

Job Status: Active ✓

https://jobking.co.za/70881

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To oversee all IT production environment by monitoring the server room and escalation of all problems
Job Requirements

MINIMUM EDUCATION

Grade 12
MINIMUM EXPERIENCE

1 year working experience in IT Operations with exposure to Windows, SQL and AS400 environment
CRITICAL COMPETENCIES

Accuracy
Attention to detail
Communication Skills (listening, verbal & written)
Knowledge and understanding of Exactus
Knowledge and understanding of: AS400,MS Windows ,MS SQL,CA Unicentre Service Desk
Sense of urgency
FUNDAMENTAL COMPETENCIES

Adaptability
Assertiveness
Flexibility
Integrity
Reliability
Team player
Key Result Areas

Operational

Monitor availability of all IT production systems and network
Monitor high availability application
Monitor network lines failures
Complete the operators checklist and escalate exceptions on the checklist
Conduct daily and weekly backups and escalate all exceptions
Run day end / month end procedures????? for various systems
Run data warehouse extracts for MIS purposes
Compile finance queries for GL balances
Release all blocked business related emails
Monitoring of the Server Room

Monitor physical security of the server room
Monitor the movement of equipment in and out of the server room
Monitor the server room environment in terms of temperature and cleanliness
Control access to the server room safe
Customer

Create and maintain productive relationships with internal and external clients by providing
advice and assistance
Create understanding of the ‘real’ versus ‘perceived’ need through experience and expertise
while complying with company polices legislation and regulations
Keep the client informed about progress through written communication, telephone
communications and/or face to face meetings
Build a positive image by exceeding client expectations at all times
Treat internal and external customers fairly at all times


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Job id : , #70881, 13 views,