Officer : customer support banking

Job Status: Active โœ“

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Job TypeFull Time

Wonderful opportunity to join a Niche Bank report to the Team Leader in Business Banking in Sandton Suite

If you have the Customer service excellence, teamwork, problem solving, are organized and meticulous with min 3 years banking experience this will secure an interview

This will be to Provide excellent customer service to walk-in customers and to provide administrative and sales support to the business banking suite as needed
Role impacts directly on sales and service levels in the business suite by providing support and assistance in managing and delivering on-site service (enquiries, transactional support)and sales support (account opening and maintenance).

Minimum Requirements
Banking experience a must NOT NEG
3 years banking experience
Excellent communication skills
Financial skills
FAIS accredited An advantange
Must be ITC & Criminal Record Clear
Must be well spoken and presented;

Responsible to :
Present written material clearly and effectively;
Express self in a clear and precise manner to clients and colleagues;
Share knowledge/experience with others willingly;
Build team spirit and co-operation;
Responsible for the welcoming, hosting and general customer experience in the business banking suite;
End-to-end handling of queries from customers, general switchboard duties;
Ensure retention of existing client by providing excellent service on the frontline and telephonically; Handle customer complaints quickly and effectively;
Cross-sell the Bank's products to customers;
Stay in close contact with customers to identify and interpret their needs;

Operational effectiveness

Manage cheque books, pin mailers and debit cards;

Responsible for the full account opening and closing process of accounts under direction of the Manager Customer Support/Team Leader;

Responsible for all maintenance on customer accounts, including customer records, mandates,FICA etc;

Perform all general admin duties as directed by the Manager Customer Support/Team Leader as per laid down procedures (Filing, APS transfers etc);

Provide relief support where needed in the Business Banking Suite;Assist clients with Forex requirements;Assist with various projects and returns;Assist with record safekeeping;

Apply Here

Job id : , #71784, 12 views,