Microsoft Server & Application Support

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Job TypeFull Time

12 MONTH CONTRACT



Requirements :

Microsoft Certified Professional or Comp T/A A+

Three (3) years Microsoft server support experience including installation and OS builds

Basic Microsoft networking skills

Basic networking skills, e.g. (TCPIP< DNS< DHCP< PING, etc...)



Personal Skills :

Able to communicate effectively verbally and in writing

Ability to translate technical issues in a clear and understandable way

Excellent customer care skills

Excellent organisational and time management skills with ability to prioritise and work to deadlines

Able to work independently and as part of a team

Logical and analytical in approaches to problem solving

Displays a responsible attitude to following procedures, keeping records and asset management



KEY PERFORMANCE AREAS

Hardware Support :

Ensure that servers are properly installed into the data centre racks and securely fastened

Ensure servers are properly labelled and tagged, asset tag and labeleed as per the ICT server naming convention standard

Ensure servers are physically connected to the data centre network using the standard network connection for servers, e.g. Ethernet

Ensure servers are connected to power

Ensure that servers are registered in the Hardware Asset Management register

Provide technical hardware support for servers including troubleshooting

Inform the IT infrastructure team and the IT Manager for infrastructure of any changes to hardware servers



Operating System & Operations Support :

Ensure the server Operating System is configured as per the Server Base Build standard

Ensure that the Microsoft SCOM agent is installed on the server and configured as per the Server Base Build standard

Ensure that the standard ICT malware / anti-virus agent is installed on the server and configured as per the Server Base Build standard

Ensure the server is configured for remot access

Ensure that the ICT standard backup agent is installed on the server and configured as per the Server Base Build standard

Ensure that the Microsoft network configuration on the server is correct, e.g. TCIP< DHCP and DNS

Provide technical operational server support including troubleshooting Operating System, network, storage and backup issues

Ensure any physical or software changes to the server adhere to the IT Change Management procedure

On a daily and weekly basis, monitor critical and important server health checks through Microsoft SCOM or physical check (direct access to server)

Identify and highlight any operational risks that could coimprise the optimal running of the server including operating system, storage, backup, security, etc...



Application Support :

Ensure applications including middleware is installed as per OEM or Software developer specifications and recommendations

Ensure any services installed by the application are monitored by Microsoft SCCM and SCOM

Draft documentation pertaining to specific requirements pertaining to the installation and operation of an application on a server


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Job id : , #71342, 5 views,