LODGE OPERATIONS MANAGER - LEPHALALE
Job Status: Active ✓
|Job Type||Full Time|
A 5* Lodge based on a Big 5 Game Reserve is recruiting for a Operations Manager.
Will be responsible for the management of the operational area in such a manner that customer satisfaction is achieved.
Assist with queries and guests complaints - management on duty.
Effective management of all staff.
Create and maintain relationship with guests.
Responsible for the management of the entire establishment in the absence of the GM.
Effective leadership, manage and oversee all departments within the hotel.
Plan and manage the day to day operations effectively.
Drive the broader goals of the hotel in relation to all outlets mentioned above.
To ensure consistent acquisition and maintenance of guests.
The managing of Human Resources paperwork for the entire hotel.
Ensure the required policies, procedures and administrative systems and controls are in place.
Day to day guest interaction to receive feedback and actively implement necessary action.
Overseeing and assisting in departmental stock takes.
Adherence to alltakes.
Adherence to all company practices.
Leading, training and motivating the team.
Drive the hotel s quality plan and implement all required standards.
To stand in and perform the duties of an Acting General Manager in the absence of the General Manager.
Minimum of 3 years experience as a Duty Manager, as well as a minimum of 3 years experience in an Operations Management position in a 4/5 Star Hotel.
Should be experienced within all different areas of a Hotel.
Polite, friendly person with a strong personality that can think on their feet.
Well spoken and well presented individual.
Strong leader who have been in charge of employees before.
Must have grade 12 and be computer literate.
experience on Opera and Micros would be an advantage.
Formal hospitality degree/diploma preferable.