Legal Call Centre Agent

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Job TypeFull Time

We are looking for experienced collectors to contact debtors in order to collect on accounts which are in default and arrange payments in a professional and effective manner.

Job Functions
Call Centre


Financial Services

Legal Collections
Arrange for debt repayment or establish repayment schedules based on debtors' financial situation
Confirm right party contact
Probe and determine reason for non-payment and update the system accordingly
Negotiate payment arrangement with the debtor within set mandates
Educate debtor on legal collections process and result of non-payment
Confirm and/or update debtor’s details:
oBanking details
oEmployee Information
oRepayment method and frequency (weekly, fortnightly or monthly)
Load Promise To Pay (PTP) on system as agreed with debtor
Capture notes on system regarding important information and arrangement with debtor
Summarise and confirm payment arrangement with debtor and reiterate legal collections process
Save the account according to the appropriate metal state

Trace delinquent debtors
Trace delinquent debtors to obtain new contact details by utilising different trace tools
Request referral information from 3rd party/ies such as close relative, work or neighbours
Update the system and save account

Quality Assurance
Meet division qualitative standards in terms of inputs and outputs
Minimise number of errors on accounts worked
Initiate action on debtor queries and administrative tasks on the system using the correct codes

Grade 12
Proficient in Microsoft Office (added advantage)
2 – 3 years’ experience in a Legal Collections environment
Proficient in English and Afrikaans

Job id : , #77195, 587 views,