Junior Reservations Agent

🗏Job Type	Full Time
💰Salary	R8 000 a month

Our client is in search of a Junior Reservations Agent for their 4* Lodge situated on a wine estate which consists of 39-bedrooms, a restaurant seating up to ±50-pax and 3 small function/ conference venues for up to 50 guests and who can grow within this position.

The ideal candidate should have knowledge of Opera, Protel or APEX, have completed their Hotel Management Diploma, have, at least, 1-Years’ experience within 4* Hotels within the Reservations Department and reside within close proximity of Stellenbosch.


PURPOSE & SCOPE OF POSITION

Our client is searching for a candidate who responds to communications from quests, travel agents and referral networks concerning both accommodation and function/ conference reservations. Creates and maintains reservations records accordingly.

DUTIES

Processes accommodation reservations by e-mail, telephone or central reservation systems referrals.
Respond within 24-hours to any Group, checking space/rates in system and communicating to respective Manager for further follow up
Knows the type of rooms available as well as the location and layout

Know the selling status, rate and benefits of all packages
Ensure accurate follow up and communication both internally and to the guest/client
Prepares letters of confirmation
Prepare all typed materials like quotations, contracts, change forms and all other required inter- departmental forms accurately
Processes cancellations and modifications and promptly relays this information when required
Understand our client’s policy on guaranteed reservations and no-shows, and implements actions when so required
Processes advance deposits on reservations and monitors advance deposit requirements
Tracks future room availability on the basis of reservations
Handle daily correspondence. Respond to inquiries and makes reservations as needed. Planning for clients travel programs where required
To liaise closely with management regarding forthcoming VIP’s and group arrivals and to update them weekly on the day of arrival regarding expected times of arrival and departure, special request etc. To produce and highlight the VIP arrivals as well as other arrivals to ensure a detailed list is provided for each department.
To monitor, control and keep executive management aware of any possible double/overbooking situation of our client’s establishment, with the intention of achieving the highest possible occupancies, whilst securing and protecting guest loyalty to our client.
To be responsible for the data input on our client’s system and to update or amend the data where necessary.
To carry out ongoing checks on the availability screen ensuring the maximum inventory is available at all times.
To be responsible for submitting daily reports and monthly reports in a timeously manner.
Communicates reservation information to the front desk, and prepares expected arrival list for front office use
To be aware of all front office procedures and assist with reception duties when required
Makes sure that files are kept up to date
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ALL APPLICATIONS SUBMITTED MUST CONTAIN

An updated CV with correct duration dates & reasons for leaving
A recent profile photo of yourself
Written Reference Letters or Certificates of Service,
Educational Certificates & Diploma’s


Apply Here http://bit.ly/2GfQuqY

Job id : , #74750, 41 views,

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