Junior Application Support Administrator-Altron

🗏Job Type

Full Time

Job Function:
Provide monitoring/support/investigation/fault administration on 3rd Party applications
Analysis of failures and trends on 3rd Party applications
Stakeholder Communication
24/7 Support within an digital environment

Job Requirements:

Responsibilities:
On line monitoring, administration and support of 3rd Party applications running on various platforms ranging from Microsoft Windows, UNIX utilising Oracle/Microsoft SQL Databases in a production environment
Provide operational & business support for various 3rd Party applications running in an online production environment to ensure service is provided within customer Service Level Agreements
Monitor, log, investigate and resolve failures on transaction processing applications
Liaising with and provide assistance to customer representatives during problem resolution
Provide accurate and clear verbal and written reporting for application failure investigations and resolution

Perform scheduled daily, weekly monthly support tasks
Perform investigations on application support techniques to continually improve operational support and simplify achievement of customer SLAs
Perform proactive analysis of failures and trends on 3rd Party applications and data to improve service levels
Conduct routine maintenance, upgrades and deployment of 3rd Party applications
Provide assistance and training to BSI support team members
Provide application performance information and participate in periodic support compliance audits
Perform after hours standby support on 3rd Party applications running in a production environment
Comply with the business footprint shift requirements of the Online support team

Education Required:
Relevant degree or diploma
AIX, Unix and WebLogic certification advantageous

Experience Required:
Minimum 3 years application support experience or 5 years general IT support experience
AIX, Unix and WebLogic experience
Experience in and digital or web based application

Essential Competencies:
Knowledge of the disciplines in an application support environment, incident handling, change management etc.
Sound problem solving exposure at application and business transaction level
Commitment to routine as well as investigation/analysis work
Knowledge of AIX and UNIX operating systems and databases
Ability to understand and write SQL Database queries (Oracle/Microsoft SQL)
Ability to solve medium to high complexity problems
Self-motivated, proactive, taking ownership of problems through to completion
Mature person with the sense of responsibility to work on shifts and standby

Advantageous Competencies:
Good oral and written communication skills
Good customer relationship skills
Problem solving skills
Quick learner (short initial ramp up period)




Apply Here http://bit.ly/2ACdcn9

Job id : , #74027, 21 views,

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