IT Telephonic Level 1 Support Agent

Job Status: Active โœ“

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Job TypeFull Time

Well established IT firm that provides platforms for the Insurance Industry, has an opportunity for a Support Agent (Helpdesk/Call Centre) to join their team in Melrose, Johannesburg area.

Minimum requirements:

At least 1+ years working experience within the same or similar role
Must be fluent in English and Afrikaans will be beneficial
Excellent communication skills
Must have SQL skills and experience and troubleshooting working experience
Understanding of web applications
T-SQL Querying will be beneficial
Duties Include:

Support users telephonically (Web Application Support)
User contact and communication (telephonic and digital)
Create basic reports in SQL
Level One Support
Answering of the helpdesk telephone and tickets logged via our support system.
Development of SQL queries that support the support process
Working with the development team to resolve reported issues
Creating proper documentation
Meeting support SLA
Database Querying
The support agent will need to use TSQL to query the many databases that the client operates in order to solve some problems - This is an essential skill
Problems can range from reports not balancing, users entering incorrect parameters to development bugs
The support agent may be required to provide systems training to some user groups on and ad-hoc basis

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Job id : , #76088, 36 views,