IT Operations Team Lead

Job Status: Active โœ“

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Job TypeFull Time

CSS Credit Solutions Services is well established business situated in Rosebank and we are looking for a strong and experienced IT Operations Team Lead for our IT Operations team who would play an integral role in the day-to-day IT Operations. Will lead and guide the Desktop team to support all areas of the business users at CSS by ensuring IT infrastructure, call centre and business systems remain operational at all times. Will also work closely with the Infrastructure Manager to implement the IT strategy, identify and make improvements, tightening security, assist with budgets and provide relevant reporting
Key Role Responsibilities:

Ensure day to day monitoring and performance of infrastructure components including servers, network, storage and other infrastructure components
To ensure capacity and performance planning is maintained
To establish, negotiate and manage relationships and monitor SLA's with service providers.
Ensure 100% uptime of the infrastructure
Ensure regular testing of Disaster Recovery readiness
Ensure proactive preventive maintenance of Data center, servers, network components and other infrastructure components
Manage physical security systems (CCTV) at offices
Ensure Software licenses records are kept up to date and are used optimally
Prepare medium term implementation plan in association with long term technology plan to ensure un-interrupted migration and implementation of new systems
Continuous upgrade of applications, operating systems and other components to ensure compliance.
Ensure all firmware are kept up to date as per hardware vendor recommendation.
Plan and manage hardware replacement lifecycle
Ensure encryption and security of mobile devices
Manage and Support Active Directory infrastructure
Manage and support all email services
Manage and support remote access security and firewall management
Manage and support Database Servers
Manage Cisco Switches, VoIP telephony and Video Conferencing systems
Manage and support Storage Area Network (SAN) Manage and Support Virtual and physical Infrastructure for Servers and Desktops
Manage and Support redundancy and Disaster Recovery systems
Ensure monitoring and management of generator systems, UPS and alternate power systems
Ensure procedure documents and training material is up to date. Ensuring adequate training and abilities of team members
Implementing new hardware, infrastructure components and technologies
Minimum Requirements:

2 โ€“ 4 years management experience
6-8 years post qualification experience
Degree or Diploma in IT
Microsoft/Cisco certifications are essential
Create and maintain Standard Operating Procedures
Proficient in Microsoft Server technology including Active Directory domain, Exchange and application servers
Hands on experience on SAN / NAS
Sound knowledge of Virtualisation technology is required
Experience on backup and restore, Disaster recovery Procedures is essential
Experience in layer 2 and Layer 3 switches, Routers, and Firewalls is essential
Experience in remote connectivity, VPN and routing. Experience in Audio, Video and Data networks Experience in PABX, VOIP technologies
Knowledge of end point, datacentre and network security
Enterprise antivirus, WSUS, Web Server & SQL servers
Knowledge of Linux will be an advantage
Experience in redundancy and High availability infrastructure architecture
Strong PC and Server hardware knowledge
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Job id : , #76158, 13 views,