Hotel Receptionist (Lady) Opera System-Sparkling Water Hotel & Spa

Salary R6000 live in

The Hotel Receptionist is responsible for
providing a friendly, welcoming and efficient service to all hotel guests, in
line with the hotel’s vision and values on customer satisfaction.

The main purposes of the hotel reception area’s staff are to respond courteously to guests’ requests, play a part in the general running of the reception desk and help the Front Officer Manager to maintain a smooth room bookings service.

Main Tasks and Responsibilities

To undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience. To build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service.

To deal with guest requests to ensure a comfortable and pleasant stay.

·
To be responsible for accurate and efficient
accounts and guest billing processes.

·
To assist in keeping the hotel reception area
clean and tidy at all times.

·
To undertake general office duties, including
correspondence, emails, filing and switchboard, to ensure the smooth running of
the reception area.

·
To administer all routes of reservations to
ensure that room bookings are made and recorded accurately.

·
To ensure that all reservations and
cancellations are processed efficiently.

·
To keep up to date with room prices and special
offers to provide accurate information to guests.

·
To report any maintenance, breakage or
cleanliness problems to the relevant manager.

·
To administer the general petty cash system and
float in an accurate manner.

·
To undertake any other ad-hoc duties relevant
to the post, as and when required.

Education, Skills and Experience Required

·
Matric

·
Hospitality or relevant qualification
(Certificate or Diploma)

·
2 years’ Experience (Desirable) as receptionist

·
Customer service experience

·
Experience in hospitality

·
A friendly and welcoming approach

·
High standards of dress and presentation

·
Ability to remain calm during difficult
situations or in a very busy environment

·
The ability to work unsupervised

·
Excellent interpersonal skills, including a
pleasant telephone manner

·
Good administrative skills and the ability to
use email and booking systems

·
Good team working skills.

Please send your CV to Mashao Ephraim on the following email

hr@ sparklingwaters.co.za

Job Type: Full-time

Salary: R5,999.00 to R6,000.00 /month

Experience:

Opera System: 1 year (Required)

Job id : , #70261, 201 views,

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