Hostess & Marketing Assistant

Situated at 10 Lagoon Drive, Umhlanga Rocks, Vivo Umhlanga is “Durban’s most luxurious restaurant offering modern cuisine and designer cocktails, combining sophistication and euphoria"
The restaurant hostess is the first person to interact with arriving guests as they enter the restaurant. It is the job of the hostess to greet arriving guests, welcome them into the establishment and seat them. The guests receive their first impression of the service of the restaurant by their exchange with the hostess.


As the hostess, you must have complete knowledge of all food and beverage menus: the ingredients; the preparation; how items are served and with what; know your prices; know the daily specials. You will be responsible for assisting Restaurant Management with daily admin and operations.


Demonstrate Great CARE, COMMITMENT & CONSISTENCY in all aspects of your position, your team members and our guests


Hostess will be responsible for greeting and welcoming prospective clients. Collect all pertinent information from the people and perform clerical duties as necessary. Help maintain the neat appearance of staff. We are looking for someone who is organized and customer-oriented with an excellent telephone manner. Must be able to work independently.
Maintains confidentiality, listens to others without interrupting, keeps emotions under control, remains open to others ideas and tries new things.
Ability to communicate complex concepts in clear, concise language to demonstrate active listening while engaging with others.
Able to clearly communicate strategies that align with business needs and objectives to gain buy-in from stakeholders.

Oral Communication - Speaks clearly and persuasively in positive or negative situations, listens and gets clarification, responds well to questions.
Written Communication - Writes clearly and informatively, edits work for spelling and grammar, varies writing style to meet needs, presents numerical data effectively, able to read and interpret written information.
Organizational Support - Follows policies and procedures, completes administrative tasks correctly and on time, supports organization's goals and values, benefits organization through outside activities
Planning/Organizing - Prioritizes and plans work activities, uses time efficiently, plans for additional resources, sets goals and objectives, organizes or schedules other people and their tasks, develops realistic action plans.
Professionalism - Approaches others in a tactful manner; reacts well under pressure, treats others with respect and consideration regardless of their status or position, accepts responsibility for own actions, follows through on commitments.
Dependability - Follows instructions, responds to management direction, takes responsibility for own actions, keeps commitments, commits to long hours of work when necessary to reach goals, completes tasks on time or notifies appropriate person with an alternate plan.
Operational mindset with solid interpersonal skills.
Internally motivated and eager to support and learn.
High aptitude for looking at problems as opportunities, then working with others to create unique solutions to solve them.
Self-starter with the ability to work independently and as part of a team.
Ability to juggle multiple, demanding tasks simultaneously and with accuracy.








Skills:

· Able to work at a rapid pace while maintaining attention to detail; ability to multi-task

· Must have good supervisory skills.

· Must have good communication with kitchen and front of house.

· Must be skilled in time management.

· Must have teaching and motivational skills.

· Ability to read, speak and interpret documents in clear English. Must be able to communicate clearly with managers, kitchen and dining room personnel and guests





Attitude:

· Must exhibit an excellent service attitude and be willing to go out of their way to accommodate the guests and exceed their expectations.

· Must be flexible and able to adjust to meet the changing needs of guests.

· Must maintain a level of professionalism and communicate effectively.

· Must show enthusiasm for the job and the restaurant

· Must be considerate, patient and willing to help out fellow employees.

· Must have a good self-image and be able to command the respect of the employees.

· Must be able to tolerate pressure and work calmly and efficiently during busy times.

· Possess the highest work ethics, personal morals and honesty beyond reproach

· Marketing experience / qualification is a MUST

· Minimum of 2 years’ experience required in fine dining or upscale restaurant.

· Professional, articulate, friendly, and punctual.

· Possesses and exhibits the drive to provide exceptional service.

· Full time flexible hours are required (able to work days, nights, weekends, holidays).

· Must be able to stand/walk for 8 hours; bend, push, pull; lift

· Proficient in computer skills including POS systems (GAAP)

· Professional appearance appropriate for a fine dining establishment.

· Maintain a clean uniform throughout shift.

· Must have exceptional grooming habits.
· Possess math skills and have the ability to handle money

· Be able to learn our menu, including food, beverage and wine; maintain a working knowledge of all changes provided by management

· Must be confident, presentable, energetic and charismatic.

Market-related


Apply Here http://bit.ly/2MmQRSw

Job id : , #69047, 51 views,

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