Fraud Administrator - (Cape Town)

🗏Job Type

Full Time

Job Role

The core purpose of this role is to ensure that the Departmental Fraud Management objectives for both our Secured and Unsecured Lending Portfolios are met.

You will be required to deliver superior client service, and will be responsible to manage and administer queries concerning lost and stolen cards, Fraud prevention, Detection and disputes and to facilitate contact resolution of inbound & escalated queries received from our Customers and Merchants.

Responsibilities

Detect and minimize fraudulent account activity by working the live Fraud Queues .
Timeously working disputes to meet NCA requirements.
Manage Inbound/Outbound calls for the department.
Create fraud awareness both internally and with Customers and Merchants.
Successfully process chargebacks to Merchants.
Identify transaction and application fraud trends.

Experience of delivery and good performance within areas of accountability (application of knowledge & skill).
Ability to problem solve: Identify a realistic and accurate understanding of the problem at hand by carefully analysing, diagnosing and investigating the issues and factors surrounding the problem as well as to decide on the appropriate solution and or action thereof.
Engage with relevant stakeholders during the investigation process, which include internal and external staff, management, as well as SAPS.
Ability to make defined and discretionary decisions: Make a decision by applying technical and procedural knowledge to a given situation which would require the employee to make use of her discretion and better judgement to take the most appropriate decision.
Ability to plan and organise: Prioritise daily, weekly and monthly tasks. Carry out each task timeously.
Value System: Displays company values, Informed, Uncomplicated, Passionate and Optimistic, and make sure that these values are built into team culture .
Manage fax/Email boxes.
Ensure service levels are adhered to.
General ad hoc duties.
Requirements

Matric Qualification
Knowledge of Vision Plus, Alpha+ and Hot Logic
MS Word
Excel (advanced excel knowledge will be preferable).
Must be available to work a 6 day week.
Clear ITC and Criminal record.
Competencies

Ability to organize, plan and work independently.
Ability to make defined and discretionary decisions.
Ability work under pressure.
Ability to handle conflict.
High attention to detail.
High degree of accuracy.
Ability to multi-task.
Team Player
Excellent interpersonal and communication skills.
Excellent telephonic/customer service skills.
Commitment to deliver high quality service to internal and external customers .
Commitment to ensuring that tasks are completed timeously.
Use initiative.
Listening, negotiation and numerical skills.
Assertiveness.



Apply Here http://bit.ly/2JP9DNV

Job id : , #74758, 77 views,

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