Field Technician

Field Technician
Accountable for the general maintenance and service of the ATMs by keeping it clean, packing the cassettes to ensure that assigned machines keep to uptime targets.
Maintain and improve ATM uptime of 96.5% for CIT sites and 88% for Merchant sites
Timeous attendance to callout calls
Timeous repairs of ATM’s in the designated areas
Weekly servicing of low performing sites
First time resolution on callout sites no repeat calls


Ensure quality of new switch-on’s
Programming and configuring of new sites within the prescribed 3 days of the SLA’s
Conduct client training

Time management
Adhering to working hours, including weekend duty hours
Liaising with dispatching team in arranging for CIT crew site meetings


Maintain tools of trade
Ensure your vehicle is clean at all times and compliance with vehicle reward incentive rules
Maintain company standard in regards to your tool bag, cellphone, laptop, GPS etc.


Stock management
Ensure optimum boot stock
Book in faulty parts and replace with fixed parts
Ensure backup dispensers are available and in good working order at all times


Admin
Complete all job cards timeously
Complete down time report monthly
Complete monthly stock take report and submitted before the end of each month
Ensure open Fiserv tickets are managed at a minimum


Comply with assigned project deadlines according to SLA per project (EMV project priority)
Follow Field Policy and Procedures in regards to vehicle usage, cellphone usage, petrol card and Tools of trade
Matric or NTC 3 Electronics Certificate
A+/N+ Diplomas/certificates or ND Electronics
Currently working on MS Office (Excel and Outlook)
Must have a valid driver’s license
Field Support with a minimum of 2 years on the job driving experience
Min 1 to 2 years of electronic and/or mechanical experience (printer repairs, dispensers, photo copiers etc.
Electronic component testing
Ability to work over weekends, standby and overtime from time to time
English Written and verbal proficient
Min 1 year Customer Service experience
Excellent clear and comprehensible communication skills
Previous experience in training customers on new products
Experience and or ability to learn new applications quickly – industry software and handheld applications (Fiserv, Mobile at Work)
Comfortable to work in rural and remote areas as well as work with an armed CIT guard at all times
Able to work extended hours and perform weekend duties when required
Regional Support - Ability to work and stay in remote areas for periods of up to a week
CTC

Overtime and Standby

Company Vehicle

Company Cellphone

Laptop / 3G


Apply Here http://bit.ly/2OqqN6e

Job id : , #68752, 39 views,

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