Fibre Escalations Agent (Contracting)

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Job TypeFull Time

Job & Company Description:

A well established company in the Telecommunications sector is seeking a Fibre Escalations Agent (IT) to join their team for a 12 month contracting opportunity in Midrand. This position will enhance your skills and develop your potential to the fullest.

Job Experience & Skills Required:



3 years Degree / Diploma in IT or Engineering


Managing customer escalations
Analysis of escalations and the trends
Identifying where processe and systems can be improved
Root cause analysis
Providing quality support to clients


3 years experience working in a customer care / retail environment
Telecommunications industry experience (advantageous)
At least 3 years experience dealing with escalated queries
Understanding and knowledge of CRM system functionality

Job id : , #77129, 266 views,