F&B Manager

The Food & Beverage Manager is responsible for co-ordinating all activities of the Food &

Beverage team including banqueting functions. To coordinate the staff, activities and service delivery on a daily basis whilst assisting customers in planning, menu selection supported by exceptional service. To maintain the services and reputation of the business and act as a management representative to customers.


Key Responsibilities

Achievement of budgeted food sales, beverage sales, labour costs and profitability.

Completion of Customer Follow-up calls on a timely basis.

Timely analysis of Food & Beverage Prices in relation to competition.

Participation and input towards F&B Marketing activities.

Development and maintenance of all department control procedures.

Handle all Food & Beverage enquiries and ensure timely follow up on the same business day.

To confirm all details relative to group functions with meeting/banquet planners.

Maintenance of Hotel financial policies.

Completion of monthly forecast.

Attendance and participation at weekly F & B meeting and Department Head meeting.

To assist in menu planning and pricing.

Development and maintenance of department manual.

Supervision of weekly payroll input.

Be available to Hotel Staff at all times in case of emergency.

Must have a complete knowledge of Fire Procedures.

All other duties as directed by the General Manager or Assistant General Manager.

Participation in Manager on Duty shifts as required.

Assure bar inventory for functions, including opening and closing inventories, accurate bar summaries and cash deposits are prepared.

Assure the maintenance of bar control policies.

Assure completion of requisitions where deemed necessary.

Assure the completion of weekly schedule and shift duties while maintaining a labour cost below the maximum of 15%.

Assuring adequate and consistent.

Completion of monthly stock take.

Assure timely completion of function bills.

Assure the ordering and purchasing of beer, wine, liquor, premix canisters and canned soft for Food& Beverage and vending.

Defining and motivating purchase requirements of small wares, linens requirements etc.

Directly responsible for larger groups…overseeing medium and smaller groups:

Consistent check of Banquet Food and Beverage quality, Banquet services and pallet presentation.

Ensuring that services meet customer specifications.

Work with the Chef, Assistant Director of Food & Beverage and Food & Beverage Supervisor to ensure all arrangements and details are dealt with.

Minimize number of customer complaints.

Ensure a professional attitude and proper business attire when on property, ready to meet or service a client at any time.

To ensure that staff perform with a professional attitude adhering at all times meeting company appearance and uniform standards.

Teamwork-Relations with co-workers and management.

Quality of Food & Beverage services and department phone handling.

Meeting with convenors and confirming proper set-up of Function Room at time of Function while on duty.

Responsible for staff training and development.

Ensure all staff have ‘Smart Serve’ certification.

Personnel selection.

Proper hiring procedures followed.

Proper termination procedures must be followed.

Department meeting being held monthly. General Manager, Assistant General Manager and Human Resources Manager to be notified of meetings in a timely fashion.

High employee retention.

Personal development and growth.

Discipline of personnel when required.

Responsible for overseeing all scheduling within the department.

Participation towards overall Hotel Maintenance and cleanliness.

Achieving service that exceeds expectations.

Overall maintenance of the operation at a level in keeping with the standards prescribed.

Minimize the number of Workmen's Compensation claims.

Report any deficiencies in equipment and facilities.


Qualifications

Post Graduate or Degree or three years Diploma in hotel Management or equivalent.


Experience:

Previous experience in similar Job role or minimum 4 years experience as a Food & Beverage manager. Proven track records.



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Job id : , #70350, 35 views,

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