Desktop Support Technician
Job Status: Active ✓
|Job Type||Full Time|
This will be 8h00-17h00 working hours with a requirement to work Saturday overtime every third week, persons residing closer to their offices will be preferential.
Education & Qualification:
CompTia A+ Essential
CompTia N+ or IT Diploma or MCITP (Desktop Engineer) (Current to within 18 months)
CIC Certification and experience advantageous
Minimum Requirements (Software exposure):
Minimum 3 years’ experience with exposure to IT systems.
Basic knowledge of IP networking and protocols, e.g. HTTP, FTP, POP3, SMTP, DNS, WINS, DHCP.
Basic understanding of network services, e.g. email / internet / firewall / Proxy
Advanced knowledge of Microsoft Windows client operating systems (Windows 8 , 10)
Above average knowledge of commonly used applications (Office 2013/16, Internet Explorer)
Highly advanced computer literacy
Detailed knowledge of computer hardware (Desktops, laptops, components & peripherals)
Key Performance Areas:
Assist customers with Technical issues and enquiries 1stline support
Troubleshooting and problem solving of user issues (Local and Remote)
Support the backup system if required & ensure they are available when required.
Assist Senior IT Systems Administrator with maintaining Server room (Switches, Router, UPS)
Assisting with uptime and monitoring of the IT infrastructure
Occasionally liaise with contractors
Manage assets and software licenses - capture all details in IT equipment database.
Maintaining company IT standards and procedures, network security and confidentiality of information. Hardware and Software - setup, repair, configure, troubleshoot
Assisting the System Administrators, IT Managers and Head of IT with all IT related functions.
Apply Here http://bit.ly/2JP9DNV