Debtors Customer Service Agent

🗏Job Type

Full Time

Market related

Debtors Agent will be responsible for keep records on amounts owed by customers and amounts paid.


Job description includes, but not limited to: -

Processing immediate collection on Credit Cards

Updating of Customers Banking Details.

Updating Dates on Debit orders

Updating of Customers Credit Card Details

Updating of Customers Personal Details

Changing of Ownerships on accounts

Sending Invoices and Statements to Customers on Requests

Investigations and SOF’s (Summary of Facts) for Credit Requests

Assist Debtors with Un-suspending accounts for Irate phone in customers

Assist customers with Billing Queries

Forwarding Out of Bundle usage reports to Customers upon request

General Account queries

Retain Customers on Cancellations received where possible

Process cancellations accordingly

Answering telephone calls timeously

Minimum requirements

Grade 12

Computer literate – Outlook, Word, Excel – able to perform basic to intermediate excel functions ie, sum, sort, filter, vlookup, pivot

Previous Experience in a TELCO industry

Customer service experience

3rd Language (Xhosa, Sotho, Zulu etc) an advantage

Knowledge and skills

Excellent communication skills (Verbal and written)

Good telephone etiquette (Assertive, yet diplomatic)

Strong negotiation skills

Deliver results and meet customer expectations

Adapt and respond to change

Work as part of the team

Maintain a high level of accuracy when preparing information

Work under pressure & cope with setbacks


Apply Here http://bit.ly/2RWm2Yp

Job id : , #75966, 14 views,

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