Customer/Technical Call Centre Agent- Jetpark

Job Status: Active โœ“

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Job TypeFull Time

The contact centre agent is responsible for the provision of a single point of contact for iStore clients to log problems and request in a professional, service orientated manner maintaining the highest level of customer satisfaction by seeking first call resolution thereby ensuring that the contact centre meets the required standards and measures. You would also be requires to provide after sales service to customers and resolve issues and/or queries on products and technical support.

Please note that this role is based in Jetpark and is a flexi contract position.


Be available to provide support, assistance and resolution in line with the iStore trading hours
Adherance to contact centre policy regarding telephone ready time
Achievement of targets
Adherence to contact centre processes and procedures
Handle complaints, answer queries and provide support and general information
Be fully conversant with the Core Group's client care and client satisfaction policies and service level undertakings
Display a passion for client service, client satisfaction and commitment to meeting and meeting and exceeding client expectations
Exhibit excellent interpersonal skills and ability to communicate effectively and efficiently with both clients and co-workers in challenging situations i.e. irate clients, conflict resolution, etc.
Technical support
Resolving technical issues telephonically
Reseaching technical issues
Status queries
Assist customers with queries on all repairs in progress
Call logging
Logging all incoming telephonic requests
Customer service

Key Performance Areas:

Minimum IT qualification (A+)
Call Centre qualification preferred
IT qualification (OSX Support essentials) preferred
1 or more years sales or call centre experience/IT technical support centre
Personal Attributes:
Client centric
Good telephone etiquette
Excellent verbal and written skills

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Job id : , #75846, 51 views,