Customer Support Specialist

🗏Job Type

Full Time

Job Description
Amazon's Kindle Direct Publishing (KDP) is a self-service publishing framework for publishing e-books to the Amazon Kindle store. The KDP Support Specialist will be the front line interface between Amazon and vendors/content publishers who use the KDP tool to upload content they want to put up for sale on the Kindle store. The KDP Support Specialist will serve as the primary support interface for vendors using the KDP system and ensure all their concerns are duly attended to such that the system works smoothly. Opportunities await strong candidates looking for a fast growing, dynamic, challenging, innovative, and fun work environment. This is a unique opportunity to be a part of a revolutionary product that is changing the way people read. Responsibilities:

Process and respond to emails and phone calls received from publishers

Respond to queries sent to the KDP forums

Investigate payment concerns brought up by customers

Route payment concerns to Accounts Payable

Reprocess stuck books through the system

Route issues and bugs that need engineering expertise to the development teams

Maintain and improve a knowledge base with unique vendor requests and their solutions

Work on developing responses for common questions

Work with operations manager in documenting process flows

Basic Qualifications

Must be eligible to currently live and work in SA

Excellent written and verbal communication skills.

Demonstrated experience of 1-5 years in a front line external (customer or supplier) facing role requiring email, voice or message board type of interactions with customers/external parties
Flexibility to work night shifts

Preferred Qualifications
Graduate degree in any field. Additional computer skills certifications in web technologies are preferable.

Experience in a technical support process, especially for web enabled software products or services is highly preferred

Excellent verbal communication skills required. Must be able to interact with external parties like customers and suppliers comfortably

Excellent written communication skills. Should be able to understand a complex problem and draft a concise email response

Basic familiarity with web technologies and html is highly desirable

Strong analytical skills required. Must be able to understand problems that vendors are facing, categorize, document, and decide on course of action on when and to whom to escalate

Detail oriented and process focused. Must be able to follow the process and document interactions as per requirements in clear and concise manner

Prior experience in process improvement initiatives or six sigma type of projects is preferred but not required

Basic Qualifications
Excellent written and verbal communication skills.
Demonstrated experience of 1-5 years in a front line external (customer or supplier) facing role requiring email, voice or message board type of interactions with customers/external parties
Fluent in English
Flexibility to work in a night shift environment
Preferred Qualifications
Graduate degree in any field. Additional computer skills certifications in web technologies are preferable.
Experience in a technical support process, especially for web enabled software products or services is highly preferred
Excellent verbal communication skills required. Must be able to interact with external parties like customers and suppliers comfortably
Excellent written communication skills. Should be able to understand a complex problem and draft a concise email response
Basic familiarity with web technologies and html is highly desirable
Strong analytical skills required. Must be able to understand problems that vendors are facing, categorize, document, and decide on course of action on when and to whom to escalate
Detail oriented and process focused. Must be able to follow the process and document interactions as per requirements in clear and concise manner
Prior experience in process improvement initiatives or six sigma type of projects is preferred but not required



Apply Here http://bit.ly/2SJougI

Job id : , #74753, 33 views,

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