Customer Services Consultant

🗏Job Type

Full Time

MotoVantage, formed through a partnership between FirstRand Group and The Hollard Insurance Company, brings you innovative vehicle insurance products at competitive prices as add-ons to any finance agreement.We are seeking to recruit a Customer Services Consultant.

The job will entail inter alia:
Handling Client Queries.
Taking telephonic calls totaling 100 p/d.
Document Processing and Administration.
Other General Administrative Tasks.
Effective professional handling of queries.
Liaison with the general public, corporate & internal staff.
Use questioning and listening skills that support effective telephone communication.
Apply appropriate actions to effectively control a telephone call.
Effectively deal with job stress, angry callers, and upset customers.
Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.
Other duties as assigned.

Skills & Attributes Required

Deciding & Initiating Action.
Adhering to Principles.
Coping with Pressure & Setbacks.
Achieving personal work goals & objective.
Delivering Results & Meeting Customer Expectations.
Able to converse well with others.
Attention to detail (accuracy).
Self-motivated.
Have the ability to be a good listener.
Clear thinker.

Other

The candidate suitable for this position must have a tendency towards good time keeping and punctuality (own transport will be a bonus). The successful candidate must be able to work under pressure. The person will have excellent oral communication skills, must be computer literate, and have the relevant experience required.


Apply Here http://bit.ly/2NGUksp

Job id : , #71887, 19 views,

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