Customer Service Representative - Middleburg

🗏Job Type

Full Time

Customer Service Representative - Multiple locations - Salary: R69.22 per hour

Locations:

KwaMhlanga - Mpumalanga
Seshego - Polokwane
Ecornhoek - Mpumalanga
Phola Park - Thokoza
Middleburg - Mpumalanga


Purpose of the position

To provide innovative solutions, execute merchandising plans and maintain our clients standards for optimum performance of stores in alignment with Regional Sales Operations Channel Strategies

To provide day-to-day training and communication of merchandising plans, including execution, support and guidance to the distributors in the assigned region.
To meet or exceed retention and acquisition targets by providing exceptional customer centric service
To ensure alignment in the stores to the standards set by our clients.
Key Performance Areas

The implementation and execution of innovative solutions and service excellence to ensure effective sales and promotions
To execute innovative merchandising plans, including roll out of plans and promotions to distributors and stores
Ensure that all promotions and plans are correctly implemented as per the promotional brief
To train, assist, communicate the plans and products, product promotions, systems, services, customer experience, promotions and assist where necessary to ensure they are correctly and effectively implemented as well as anything required by our clients to be taught at a distributor and store levels
Monitor alignment to current promotions and incentives
Comply to regular call cycle for store visits
To understand, anticipate and capitalise on changes in consumer behaviour
Drive relationships with distributors and stores, in order to execute merchandising
To achieve measurable results in sales via the execution of solutions and service excellence
Execute merchandising cycle of visual and point of sale merchandising via standardised processes, policies and procedures to provide seamless customer service and experiences
Consider local conditions, as well as competitor activity to create a competitive advantage
Ensure consistent merchandising and layout collaborating with Marketing for look and feel and with Trade Partner Supervisor for design elements
Ensure that all merchandising complies with our clients corporate identity and ensure adherence and consistency of application to PPPs
Deal with escalated queries from trade Partners and ensure brand presence
Drive best practice, continuous improvement and innovation at process and procedure level and ensure innovation to improve best practice
Negotiate Point of Sale presence within the various sites to ensure brand presence
Identify and recommend innovative ways to enhance the consumer channel performance and marketing mix
Understand and implement innovative ways, and local requirements and action plans for the different regions in relation to the execution and implementation of the strategy and also liaise with the approved stakeholders
Ensure compliance of strategy to the Informal Indirect, Direct, Retail and Branded channel and implement remedial action for non-compliance
Compile daily reports for sites visited
Identify opportunities to increase sales in the different marketing sectors
Collaborate with OEM's to ensure adequate OEM merchandising elements are available to display i.e. Dummy units, Point of Sale Etc..


Minimum Requirements

Education

Diploma in Commerce (Marketing/Communication or related)
Experience

Minimum of 2 years' experience in Sales
Experience working in a small to medium organization



Apply Here http://bit.ly/2I6qmKM

Job id : , #74751, 52 views,

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