Customer Service Representative: Call Centre – Department of Environmental Affairs

Ref: COO58/2015)
Salary: R243 747 per annum (Total package of R352 926 per annum / conditions apply)
Centre: Pretoria
Requirements:
• A recognised three year Bachelor’s Degree/ National Diploma in Customer Service Management or an equivalent relevant accredited qualification in Communications plus relevant experience in customer contact centre OR Grade 12 Certificate plus extensive relevant experience;
• Public Service training in Customer care an advantage, Ability to gather and analyse information;
• Knowledge and ability to apply Batho Pele principles; Ability to work with difficult clients and resolve queries;
• Ability to engage and liaise with stakeholders at different levels. Good communication skills (verbal and written);
• Listening skills; Sound interpersonal relations, organisational and planning skills;
Computer literate (familiar with packages such as Microsoft Excel, PowerPoint, MS
Word, Internet, etc.) and Report Writing;
• Ability to work well under pressure and in a team; A valid driver’s licence (Certified copy must be attached);
• Must be prepared to travel, work long hours and work over weekends and public holidays if required.
Duties:

• Handle inbound calls using prescribed processes;
• Capture all enquiries; Handle e-mail queries;
• Handl e Presidential hotline queries;
• Meet productivity and schedule adherence targets in accordance with service delivery standards; Render communication support;
• Handle face-to-face enquiries; Participate in projects;
• Attend events as per the Departmental events schedule;
• Liaise with stakeholders.
Note:
Shortlisted candidates may be subjected to competency assessment
Enquiries:Mr G Dlamini, tel: 012 399 9985
Attention:Mr LI Letshedi
Closing date:04 April 2016
• All applications must be submitted on a
Z83 application form [PDF] accompanied by certified copies of qualifications,
• Take note that the department will verify all qualifications and experience and that original documents must be submitted on appointment and all qualifications obtained abroad will be evaluated by SAQA.
• Short listed candidates will be subjected to screening and security vetting to determine the suitability of a person for employment.
• Senior Management candidates to be subjected to competency assessment, signing of an employment contract and performance agreement.
• If you have not been contacted within three months after the closing date of this advertisement, please accept that your application was unsuccessful.
• The department reserves the right not to make an appointment.
• People with disabilities are encouraged to apply
• Consideration will be given to applicants who meet the minimum requirements of advertised posts.
• Relaxation of qualification requirements may be considered for non-OSD posts.
• Applications should be forwarded to the Director-General, Department of Environmental Affairs, Private Bag X447, Pretoria, 0001 (or hand-delivered to: Environment House, Erf 1563 Arcadia Extension 6, Corner Soutpansberg and Steve Biko Road, Arcadia, Pretoria, Reception Area)

Job id : , #15523, 57 views,

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