Customer Service Officer 1 1

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Job TypeFull Time

The successful candidates will work together with customers and Account Managers to provide and process information and response to sales queries and requests about products and services, with a focus on the Business. Core responsibilities will include the following:

Contributing to achievement of Business unit sales target:

Sales Order Management: Order receipt, acknowledgement within 24 (working) hours, check product availability, order entry and FIFO allocation (in close contact with related parties within BASF).
Keep customer updated with regular information pertaining to orders and shipments.
Handling of sample process and relevant sample stock.
Proactive Credit Management: Monitoring customer over-dues, resolving account related queries (e.g. dept, credit, commission, maintaining credit lines).
Effective communication with CRM Team with regards to FSCM process to ensure pro-active in-house resolves.
(If Applicable) Pro-Active on Time Purchase Order Management: Processing of stock orders to ensure that product is available at the right place at the right time (including (but not limited to Stock Transfers, Goods with Procurement Processes.
Keeping relevant parties within BASF updated with regular information pertaining to orders and shipments.
(If Applicable) Inventory Management: Balance, execute, monitor and communicate Supply and Demand. Ensure efficient material and batch management (I.e. ICTP’s, FIFO application, master data changes, Stock evaluations etc.).
Ageing stock to be monitored and pro-actively communicated to relevant stakeholders.
Evaluating DIV’s are adhered to. MRP/APO to be kept updated (where applicable)
Customer and (if applicable) Product Master data-management: Ensure master data is up to date and optimized at all times.
Non Conformance Management: Process non-conformance with relations to the OTC and (if applicable) P2P processes (including management of OEM reconciliations, Debit/Credit and stock returns.
Main Point of Contact: To 1) Responsible Sales Colleague/Technical Teams and 2) External Customer - efficiently communicate to ensure constant knowledge and information transfer.
Creating and maintaining informed and empowered stakeholders.
Customer visits to be done on an ad-hoc basis.
Taking and resolving all sales and/or customer related queries through the available BASF channels and platforms.
On time, accurate and visible reporting on required business unit and team reporting ((if applicable) APO/sales performance, project status and tracking of KPI’s).
Ensure implementation and compliance to Business Unit Topics: Build a business network to facilitate transaction execution on a daily basis.
Familiarize and implement the business unit tools and guidelines.
CS and FS KPI’s and concept alignment: Implement and align with CS and FS required KPI’s and alignments.
Business Continuity: Ensure backup is sufficiently trained and emergency communication channels are established.
Compliance to BASF guidelines and procedures: Adherence to and compliance with all BASF guidelines and procedures.
What we expect

University Degree within relevant field OR equivalent qualification.
4 to 6 years’ experience with proven track record in Sales or Supply Chain.
Self-motivated and result oriented,
Solid SAP experience and Microsoft Office computer skills.
Fluent English (written and oral)
Strong interpersonal skills.
We offer

Responsibility from day one in a challenging work environment and on-the-job training as part of a committed team. Competitive compensation including attractive benefits as well as excellent career opportunities in an international company.

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Job id : , #76212, 703 views,