CUSTOMER SERVICE HOST

🗏Job Type

Full Time

An established International Contact Centre online gaming company in Cape Town CBD, is looking for English Speaking Customer Service Agents to join their international team. This exciting opportunity is ideal for the young professional, who wants to gain valuable experience in a multi-disciplinary environment, work with cutting edge technologies, while serving the European market in the online gaming industry.

Key Performance Areas:

Identify the needs of the end user
Answer chats, calls and respond to emails
Research required information using available resources
Manage and resolve customer complaints
Provide customers with product and service information
Enter and update customer information into system
Identify and escalate priority issues
Follow up customer calls where necessary
Qualifications and Experiences:

Completed Matric
Customer Service Experience
Previous Call Centre work an advantage
Previous working experience in the online gaming industry a definite advantage
Required education:

High school or equivalent
Required experience:

Call Centre Agent: 1-year experience
Your duties will include but not limited to:

Promotion driven interventions, inbound (and/or outbound when required)
Financial information, gaming advice, and review for additional offers, proactive value adds
Customer relationship building and management by maintaining customer notes and paying attention to customer cues
Responding promptly and interact effectively with casino customers via a different number of channels, namely calls, emails, webchats, social media
You will be required to stay abreast with customer centre SLA's as teamwork will be required to maintain and exceed the expectations set.
Ensure that more complex customer issues are followed up and resolved in a timely manner (by following defined escalation path when required)
Knowledge and Skills:

Strong customer service skills; ability to create rapport with customers, via telephone, chat and email
Fluent in spoken & written English/Swedish/German/Norwegian/French (mother tongue level)
Strong communication skills (verbal and written) - especially: empathy, active listening skills, with the ability to "read between the lines"
Excellent organization, multi-tasking and time management skills
A proven ability to see problems through to their resolution
An excellent history of attendance and adherence to work schedules
Demonstrated literacy in MS Office (Outlook, Word and Excel)
Prioritize tasks in a busy environment
Proven passion for customer service and excellent CRM skills
Pro-active, organised and strong personal drive
Ability to work shifts
Valid driver’s license and own transport is advantageous
Shift work on rotation:

6 am - 2 pm
2 pm - 10 pm
10 pm - 6 am
Job Type: Full-time

Job Type: Full-time


Apply Here http://bit.ly/2Hqa2ts

Job id : , #75370, 45 views,

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