Customer Service Contact Centre Agent

🗏Job Type

Full Time

Working as part of the Contact Centre team, delivering customer service to internal and external clients in an efficient and professional manner.

Job Requirements:

Key Output

Provide first line of support, for general and technical queries
Client training
Query escalation using proper channels
Proactive client calling which could relate to surveys, courtesy calls, special projects and client call backs
Proper logging of every client interaction using provided operating system and according to standard operating procedures
Ensure all support service levels are met
Provide customers with product and service information
Manage and resolve customer complaints

Follow up customer calls where necessary

Skills

Matric
Call Centre Certificate/Diploma (or similar) an advantage.
A+,N+ or MCSE certificate an advantage.
Hardware knowledge
Knowledge of Medical Software and Switching products would be advantageous
Basic Network and Windows skills
Experience

1-2 years in the medical IT industry
1 Medical claims experience
1-2 years IT/software support
1 – 2 years Call centre experience


Apply Here http://bit.ly/2GgkhOM

Job id : , #76001, 79 views,

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