Customer Processing Team Leader - Homechoice
πJob Type | Full Time |
HomeChoice is a leading omni-channel retailer, delighting our customers with an innovative range of curated products on personalized terms. Our aim is to provide multiple, convenient and easy retail shopping channels to guarantee that we meet all our customer expectations.
This role will be ideal for a candidate who can lead, guide, develop, support and manage a team of 12-15 customer support agents ensuring that key performance requirements are achieved and delivered in line with operational requirements, processes and systems.
Hereβs what you can expect to be doing in the role
Revenue and efficiency
People management
Customer service
Motivation
Quality control and assurance
Administration and reporting
A little about who you are
Grade 12 / Matric or equivalent
MS Office (Word & Excel) at Intermediate level
2 Year leadership/supervisory experience
Quality Assurance management experience
Benefits
Flexible benefits to structure your own package
Creative agile work environment
CafΓ© and lounge area
Staff restaurant with a variety of healthy meal option
Β« Customer Service AgentsCollections Consultant (Lateshift) - Homechoice Β»
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