Customer Interface Support Wholesale-Tiger Brands

THE JOB AT A GLANCE

You are responsible for ensuring customer service performance reporting for a channel and collaborating with the customer excellence teams to deliver service, improvement projects and supporting the collaborative planning process through better planning and tracking of promotional activities in the channel. Building a new operating models in terms of logistics cooperation with key customers for increasing supply chain efficiency.

WHAT YOU WILL DO

•Plan and Manage Customer Service Contacts – Monitor & evaluate quality of customer interactions, service & execute customer service improvement projects. Analyse customer service problems, request and inquires and share findings with Customer interface manager / excellence manager. Analyse customer complaints, response & redressal.
•Support in Customer service operations and customer satisfaction – Gather and solicit post-sale customer feedback on products and services, analyse data on customer satisfaction and identify improvement opportunities.
§Support in Customer service operations and customer satisfaction – Gather and solicit post-sale customer feedback on products and services, analyse data on customer satisfaction and identify improvement opportunities.
§Establish distribution planning constraints - Ensure that the distribution constraints related to available inventory are communicated through the channel.
§Support the customer improvement initiatives by matching needs to supply capabilities to ensure that opportunities to improve efficiency and value are identified
§Process performance and improvement – Support CI manager in process execution and provide process performance reports. Also work with CI leadership toward process improvement, by identifying improvement opportunities, managing improvement projects and conducting improvement opportunities. Provide support by monitoring, reviewing and reporting progress on various programs, project and portfolio
§Measure customer satisfaction with products and services - Gather and solicit post-sale customer feedback on products and services, analyse data on customer satisfaction and identify improvement opportunities.
§Establish and maintain process management governance - Establish and maintain process tools and templates. Support CI manager in Process definition by analyzing existing & modeling processes followed by documentation of new processes.

§Support Change related activities – Develop change management plan, training plan & communication plan and validate with CI Manager. Provide support in implementation of change by supporting and reporting on change activities.
Key Professional Competencies

§Core knowledge – Customer service, Customer relationship management, Supply Chain collaboration, Channel Strategy, Order handling
Key foundational competencies
§Academic – Analytical skill, Project management, Problem solving, Degree in Business, Industrial Engineering, Supply Chain, Logistics or related field
§Leadership – Leading with Integrity and respect, Influencing others, Managing change, Driving long-term results, Taking the Tiger perspective, Thinking Innovation, Embracing Diversity, Staying a Step-Ahead
§Personal Effectiveness – Effective communication, Interpersonal skills, negotiation skills, accountability and responsibility

Experience

§Function – 5+ years experience in supply chain management with core experience in logistics, sales/customer management or S&OP;§Industry – Experience in FMCG supply chain

Apply Here http://bit.ly/2MoKdI3

Job id : , #68421, 128 views,

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