Customer Care Administrator
Job Status: Active ✓
|Job Type||Full Time|
We are seeking one exceptional, highly motivated and hard-working individual to join our company. The successful candidate should have solid Customer Service Administration and some financial background, with excellent ICT skills. As the first point of contact for clients and internal customers, presentation, strong interpersonal and communication skills are essential.
KEY PERFORMANCE AREAS:
Customer Service Functions:
Direct liaison between the sales force, customers and company supply chain to fill all internal and external customer orders.
Ordering of chemicals and related products from supplier base.
Stock control and Forecasting.
Month end Stock balancing and reporting on slow moving stock.
Receiving, processing and distribution of all customer orders placed.
Generating Purchase orders, Goods received notes, purchase notes, quotations, sales orders, tax invoices and credit notes.
Handling of customer and supplier queries should they arise with your transaction.
Product Price and Cost Management.
Manage the receiving and dispatching of all products from suppliers and maintain all related documents.
Follow up of Back Orders and communication with client and sales force as to Status.
Maintain effective working relationships with sales force to jointly satisfy customer demands and ensure that sufficient stock is available in the various warehouses.
Provide regular feedback to clients and sales force regarding order fulfilment status.
Manage incoming calls from suppliers and customers.
Determine, establish and enforce, through all operational departments, quality and safety requirements in accordance with Company needs, based on current regulatory guidelines.
Assure all complaints are recorded properly and are closed out upon resolution with the customer.
Presentable with excellent communication and coordinating skills
Ability to produce accurate results within prescribed deadlines
Ability to work under pressure and put in longer than standard hours if required.
Ability to work independently but be a team player.
Must enjoy problem solving and troubleshooting.
Ability to deal with multiple issues, tasks and priorities concurrently.
Positive, self-motivated, “use own initiative” and confident approach to work and colleagues.
Strong administrative and customer service skills with attention to detail, will be essential.
Experience and Qualifications
Grade 12 or equivalent
3-5 years relevant experience within a Customer Service environment
Tertiary qualification not essential but will be advantageous.
Experience within a Chemical environment would be advantageous
Strong Freight and Logistics experience would be advantageous
Fluent in Afrikaans and English (Read, Write and Verbal)
Honest, healthy and reliable
Pastel V11 would be advantageous
Intermediate knowledge in MS Office(Excel and Word)
Basic Accounting Principles would be advantageous