Customer Call Centre Consultant

Job Status: Active βœ“

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Job TypeFull Time

Our cluent has a new opportunity for well spoken, customer focused Customer Call Centre Consultants.

Should you be interested in this role, please apply by submitting your CV and supporting documents to faxmail 086 661 6480. Please note that there are no costs involved to the candidate in the recruitment process. We do not charge candidates any fees to apply.

Daily Responsibilities:
The main purpose of this role is to expedite exceptional customer service and first call query resolution
Take high volume inbound calls daily dealing with client's queries via telephone in adherence with productivity standards and department policy and procedures
Ensure that more complex and priority queries are escalated appropriately to the relevant Department for resolution
Make outbound calls in accordance with predetermined schedules
Handle all queries in adherence with the Call Centre Quality standards and implementation and maintenance of effective internal controls and procedures
Record customer complaints regarding overall customer experience
Responsible to manage and resolve customer complaints and give feedback timeously
Identify and escalate priority issues and route calls to the appropriate department for resolution
Candidate Requirements:
Matric Certification
Three to five years' contact centre experience
Intermediate knowledge of MS Office with fast, accurate keyboarding/Data Capture Skills
Knowledge and understanding of the company policies and procedures (will be given full training)
Knowledge of customer service principles and customer related business risks
In-depth understanding of Contact Centre's within a medical scheme administration environment
Knowledge of regulatory framework (CMS, MSA)
Intermediate knowledge of MS Office and Outlook
Ability to work independently
Ability to work under pressure
Ability to transfer/impart knowledge (full product training given)
Analytical thinking
Ability to multi task, problem solve and actively listen
Goal orientated
Remuneration and Benefits: R13,500 with full benefits, incentives and bonus annually.

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Job id : , #76215, 1,217 views,