Customer Advisor
๐Job Type | Full Time |
Capita SA , part of the UKโs leading outsourcing and professional services company is seeking motivated Customer-Centric individual/s who are ready to provide exceptional customer experiences.
We are looking for agents with a passion for customer service excellence to deal with queries from our UK based clientele. Join the winning team, we offer full training and a host of other great benefits!
Key Responsibilities
Contribute individually and as a member of a team to ensure service levels meet agreed client and internal standards
Handle all customer financial details such as customer account information, credit card details and banking account information with relevant integrity and confidentiality
Deliver a quality service to all customers to ensure customer and client satisfaction
Achieve and deliver effective level of personal work, activities, and high level of performance to meet individually set objectives
Matric with English as a first language
A clear credit and criminal record
Minimum 12months unbroken Call Centre Customer Service Experience
Ability to speak, read and write fluently in English
Customer focused
An enthusiastic, positive and motivated outlook
Good communication skills both written and verbal
Both customer and quality focused
Previous experience of dealing with customers via telephone
Work towards individual and team targets\
Monthly basic salary + Shift Allowance
Up to R550 per month just for working weekend shift
Earn up to 20% of your basic salary as a performance incentive (based on KPIโs)
Baseline Staff benefits:
Free Transport is provided and is available for shifts that end at 7pm onwards.
Free Medical Aid (Primary Care) is provided.
Shift allowance
Performance bonus
Maternity benefits
Please send your updated CV or a professional voice note via whats app expressing your interest in the position 0817938675. Please reference the voice note with Online Shopping
Please follow the below link
http://bit.ly/2Rp9Qio
ยซ Customer Service RepresentativeCustomer Service Agent - American Hours 1am-8am ยป