Counter Customer Service Agent

🗏Job Type

Full Time

Responsible to execute all customer service related tasks at the counter, in support of achieving a positive customer experience and in line with overall customer service processes.

We offer

We offer a position in a challenging and ever-changing environment in which you will sharpen your industry knowledge as well as your communication skills and techniques. You will have a chance to focus on creating valuable relationships with our current and new customers.
Key responsibilities

Ensuring services are delivered to the customers, as promised and/or that the customers are kept informed of relevant deviations.
Serving as a contact point for the customer service and intermodal teams regarding special instructions or issues with cargo release.
Providing back up for colleagues as required.
Ensuring strict adherence to the Release SOP at all times.
Completing after-hours duty; dealing with Import and release queries.
Printing release documents including negotiable bills of lading, waybills, receipt for shipment bills and certificates.
Submitting manifests to Customs and Transnet Port Terminals, whilst maintaining vessel files for required periods of time.

Ensuring Navis updates are completed accurately.

We are looking for

Pro Activeness, Listening and verbal communication skills.
Good interpersonal skills, Problem solving & root cause analysis.
Results oriented, Attention to detail.
Ability to work independently and within team and meet agreed deadlines.


Apply Here http://bit.ly/2Tn2usH

Job id : , #75964, 29 views,

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