Collections Consultant-Nedbank

Job Status: Active โœ“

๐Ÿ“ž- Phone : +27 860 555 566

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To recover debt and assets for Nedbank Retail by following internal and legal processes and procedures resulting in reduced costs and losses for the bank.

Job Responsibilities

Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).Participate and support corporate social responsibility initiatives for the achievement of key business strategies.Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.

Ensure client account status are correct by checking the account history details on the system.Keep the customer profile updated by site visit; sending letters; statements and attach proof on the profile.Prioritise customer accounts by grading all accounts into risk categories and age analysis.Minimise potential loss to the bank by implementing the collection process and strategy.Ensure to comply with policies; procedures and regulations by following prescribed processes and mandates

.Notify clients of dormant /excess or arrears accounts by preparing and sending relevant correspondence.Outline progress and planned actions for the forthcoming month by meeting with stakeholders on a monthly basis.Escalate high risk matters (liquidation; deceased estates; absconsion; alienation; debt review; bad debt write-off; business rescue; arrear accounts; etc..) by distributing to relevant stakeholders.Improve workflow and time management efficiencies by proactive planning and implementing credit control process Ensure internal and external stakeholders perform within agreed turnaround time and Service Level Agreements by monitoring the accounts.Rehabilitate accounts by contacting; negotiating; concluding and monitoring arrangements with client and authorised third parties.

Reduce and manage impairments and credit loss ratio by applying the appropriate actions including drawing daily reports and distributing to relevant stakeholders. Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.

Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team. Maintain client satisfaction by responding to general queries on risk or arrears timeously. Contribute to team dynamics by sharing knowledge and ideas.Build and maintain business relationships with internal and external stakeholders by sharing performance expectations.

Essential Qualifications - NQF Level

Matric / Grade 12 / National Senior Certificate

Preferred Qualification

Certificate: Credit Management , Matric / Grade 12 / National Senior Certificate

Type of Exposure

Contributing to the development Working with a group to identify alternative solutions to a problem
Collecting HR data Completing various administrative duties (e.g.; answering phones; making copies; filing)
Managing conflict
Sharing information in different ways to increase internal stakeholders understanding
Communicating internally
Managing costs against a budget
Self management (Time management)
Knowledge of account restructuring
Capturing data
Checking accuracy of reports and records
Drafting / Creating reports
Establishing and maintaining relationships with hiring managers
Managing and monitoring internal customer expectations
Interacting with diverse people.
Interacting with external clients
Being part of the team(team player)
Working with spread sheets
Reconciliation statements
Comparing two or more sets of information.
Managing customer expectations
Working in a fast passed environment

Minimum Experience Level

2 years experience in credit collections

Technical / Professional Knowledge

Banking knowledge
Business terms and definitions
Data analysis
Governance, Risk and Controls
Microsoft Office
Nedbank policies and procedures
Nedbank vision and strategy
Relevant regulatory knowledge
Relevant software and systems knowledge
Negotiation skills
Nedbank culture
Product Knowledge
Cluster Specific Operational Knowledge
Relevant Nedbank Human Resources policies and practices
Administrative procedures and systems

Behavioural Competencies

Decision Making
Stress Tolerance
Work Standards
Managing Work

Apply Here

Please contact the Nedbank Recruiting Team at +27 860 555 566

Job id : , #68488, 106 views,