Collections Agent

Job Status: Active ✓

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Job TypeFull Time

Are you precise to a fault? Do out-of-date accounts make you twitch? Are you a number-savvy perfectionist with great people skills?

We have just the job for you.

Webafrica is on the hunt for a collections agent with a hawk-eye for detail, a flare for finance and a gift for collections and credit control.

Is this you? Yes? Then get in touch!

We are waiting!


Minimum Requirements

Basic understanding of delinquent accounts and hand overs to legal
MS Office Skills - (intermediate)
Previous collections experience within an ISP environment (will be an advantage)
3 Year call centre experience
2-5 Year credit control experience
Financial Transactions knowledge (basic credits and debits, understanding of overdue/due/total balances)
Basic understanding of a debtors age analysis
Ideal requirements

Credit Management (advantageous)
National Credit Agreements Act (advantageous)
Key competencies

Excellent verbal and written communication skills
Customer focused and brand aware
Ability to learn continuously
Strong administrative skills
Time Management Skills
Negotiation Skills
Discipline/respect for confidentiality
Excellent analytical abilities
Attention to detail
Deadline driven
Customer service orientated
Key Performance Areas (KPA’s) (specific duties)

Daily collections on overdue and delinquent accounts
Collecting via telephone, email and sms
Manage payment arrangements
Allocations of payments
Suspending of respective clients in line with terms offered
Preparation of delinquent accounts list
Management of ‘final notice’ process
Listing of delinquent accounts with credit bureau
Reporting on delinquent book
Ad-hoc reporting and reconciliations
The position includes but is not limited to the above KPA’s


Our benefits are second to none - the icing on the Webafrica culture cake:

1. We provide you with the most important meal of the day - and a little more

Staff breakfast– cereal / toast; as much coffee as you want

R500 Food allowance (part of cash component) for lunch provision

2. We look after your well being and encourage a healthy lifestyle

We pay 100% of your medical aid (Discovery& Vitality) – so no deduction unless you want to add a beneficiary

3. We can't have our staff (working for an ISP) not connected to the internet

We also give you free internet - ADSL to the value of R875.00 or Fiber

4. We think of your future too

Retirement Annuity - up to 5% co contribution in your first year; 7.5% thereafter


Webafrica rewards performance!
Quarterly paid-out bonuses of up to 20% of your basic annual salary (per year) so long as company targets are met.

Quarterly individual performance recognition awards

Even bigger Annual individual awards for the Webafricans that outshine the rest

Team buildings are a bid deal as well as other cultural activities which happen regularly

Apply Here

Job id : , #76451, 59 views,