Client Service Representative E-FNB- Johannesburg, Gauteng(The Glen)
Job Status: Active ✓
With FNB, you can be part of a company that offers you a career, not just a job. With a wide range of employment options and business areas to choose from, you are bound to find a perfect fit. We share accountability with our employees and provide you with the best possible opportunities to learn and grow. We are breaking new ground with our innovative thinking and challenging our employees to think differently and develop into the thought leaders of the future. The foundation of our success is in our entrepreneurial culture and the belief that our people are our single most important resource. If you share our values of being: Helpful Effective Ethical Innovative Accountable and you have one simple goal: to improve the lives of customers through simple, effective solutions that meet their needs, contact us today and join a winning team. All appointments will be made in line with the Bank’s EE Strategy.
To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests.
experience and qualifications
Grade 12 or relevant tertiary qualification.
1-2 Years related experience
There are no additional requirements associated with this vacancy.
Achieve net profit growth for business
Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
Manage the migration of accounts from transactional to Self Service
Manage the growth of active customer Account Base to increase client base
Maximise cross sell opportunities and strengthen client relationships
Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
Comply with governance in terms of legislative and audit requirements
Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
Compliance with procedures and processes contained in the Golden Rules.
Provide accurate and reliable sales and service statistics.
Manage own development to increase own competencies
Apply Here http://bit.ly/2wfhApZ