Client Service Champion (Strand)-Capitec Bank

Job Status: Active βœ“

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Job Title-Client Service Champion (Strand)
Business Unit-Branches
Location - Branch / Campus-Somerset West
Location - Province-Western Cape

Purpose of the Role
Capitec Bank is on the lookout for emotionally mature, well-groomed, client centric candidates to fill the entry-level position as Client Service Champion (CSC) within the branch. As a Client Service Champion (CSC), you will be the first point of contact with our clients.
Responsible to deliver a quality Host/Hostess service to clients entering the branch by:
β€’ welcoming clients
β€’ efficient queue functioning
β€’ coordinate the branch flow and addressing client flow problems promptly
β€’ ensuring the correct client documentation is available

National Senior Certificate (Grade 12) or National Certificate (Vocational) (essential)
Relevant tertiary qualification in Commence / Management (preferred)

Preference will be given to candidates with:
β€’ 6 – 12 months face to face client service experience within a retail or the client service industry
β€’ Experience in the identification of sales leads and cross selling opportunities
β€’ Host/ Hostess experience

Knowledge and skills

β€’ Passion for client service
β€’ Good communication and interpersonal skills
β€’ High energy levels and a sense of urgency
β€’ Impact within a team environment (dynamic, articulate, has presence)
β€’ Emotional maturity
β€’ Conscientious
β€’ Analysing and diagnosing skills
β€’ Adaptable

Additional Requirements
β€’ Clear credit record
β€’ Clear criminal record
β€’ Willing to work extended working hours and weekends
β€’ Access to transport (personal / public)
β€’ Flexible and mobile across regions is an advantage
β€’ Must have fingerprints which are detectable / recognisable on Capitec Bank’s internal electronic banking system (system related requirement)

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Job id : , #68904, 139 views,