Client Liaison Officer

Position Synopsis:

Our client is based in Bloemfontein, Free State and they are looking for a Client Liaison Officer to act as a focal point for customer problems, questions or concerns. The Client Liaison Officer will coordinate with the proper company personnel to provide timely and accurate answers for the customers.

Job Description:

Prepare and distribute work detailed monthly, quarterly and yearly reports to clients.
Provide required information and documents to clients.
Prepare trip reports of client meetings to record the details for future reference.
Submit client meeting reports to manager or supervisor.
Provide support and assistance to other management teams.
Audit all client liaison active accounts.
Revise submission and accounts closure applications.
Develop liaison with client service and collection department to provide required information and acquire necessary documents.

Revise and distribute contractual referrals.
Provide feedback to management on areas of improvements.
Recommend implementation of enhanced processes.
Plan and schedule monthly meetings with clients.
Monitor client satisfaction through follow up on solving client issues and problems.
Initiate measures to research and resolve client raised issues.
Collaborate with clients to identify and implement value added services.
Minimum Requirements:

Matric and/or post-matric qualifications.
1 – 2 years customer service back ground in call centre or service environment, customer relations.
Healthcare experience ground.
Administrative and Planning.
FAIS accreditation / background.
Must have a valid drivers license.
Must have own car.
Benefits:

Salary : R11 500.00 /per month.


Apply Here http://bit.ly/2PLmVhI

Job id : , #70952, 14 views,

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