Claims Assessor

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Job TypeFull Time

To provide claims administration support in respect of short term insurance matters to stakeholders in line with Nedbank strategy.

Job Responsibilities


Build networks with stakeholders by participating in forums.
Identify; build and maintain relationships with stakeholders to understand their short term insurance needs.
Meet client needs by ensuring claims are processed according to service level agreement and insurance policy.
Comply with Service Level Agreement or Claims Protocol by administering and facilitating the claims process.
Reduce risk to Nedbank Group by monitoring; identifying and reporting trends in claims.
Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
Initiate and process claims to finalisation by ensuring compliance to insurance policy.
Comply with Service Level Agreements by adhering to self imposed standards and timeframes.
Minimise risk by complying with all Nedbank policies and procedures.
Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managersEnsure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
Ensure information is provided correctly to stakeholders by maintaining and sharing knowledge with team.

FAIS Affected

FAIS Affected - Yes

Essential Qualifications - NQF Level

Matric / Grade 12 / National Senior Certificate

Preferred Qualification

Higher Certificate: Short Term Insurance

Minimum Experience Level

2 - 3 years working experience as a Claims Consultant in the Short Term Insurance withhin the Banking/Finacial Services Indsutry.

Technical / Professional Knowledge

Administrative procedures and systems
Banking knowledge
Banking procedures
Business principles
Business terms and definitions
Data analysis
Governance, Risk and Controls
Microsoft Office
Relevant regulatory knowledge
Relevant software and systems knowledge
Business writing skills
Cluster Specific Operational Knowledge

Behavioural Competencies

Earning Trust
Customer Focus
Decision Making
Initiating Action
Work Standards
Managing Work

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Job id : , #75526, 11 views,