C&I Manager - Chief of Staff: Life Sciences & Healthcare

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Job TypeFull Time

Main Purpose of Job
Champion leadership in the implementation of the LSHC strategy within the business through effective management and development of the team and building of strong relationships across service business areas.

Desired Experience & Qualification

Bachelor Degree
7 years’ working experience within the relevant function

Postgraduate qualification (relevant to Service Area / Business Management, etc.)
2 years at Senior Consultant level within the function
Key Performance Areas
Strategic Impact

Interrogates, clearly understands and communicates to team the agreed strategic objectives of both own Service Area and that of the client Service Line/s.

Client Impact: External/Internal

Manages quality and timeliness of day-to-day deliverables of team in area of expertise to client.

Budgets and Profitability

Effective use of time, equipment and resources.

Operational Effectiveness

Monitors delivery by teams against client expectations.


Provides input into annual budget to superior for drafting of budget for Service Area.

Differentiators for this specific role

The Industry Chief of Staff’s role is focused on Industry Strategy & Project Management; the Operational Management of the Industry portfolio; Driving Industry Eminence as well as managing internal stakeholder relationships/networks.
Develop, maintain and own the Industry strategy plan.
Work with Service Lines to realize the operation of the industry strategy.
Support the Industry Leader in planning, directing, managing and coordinating day-to-day business activities and strategy related projects.
Executive project oversight: Acts on the authority of the Industry Leader to oversee strategic projects.
Coordinating and project managing multiple projects and initiatives within the industry program as well as providing strategic and analytical insights and support to the industry, sector, service line and client account leaders.
Managing PMO operational activities including industry governance, communications, Leadco meetings as well as local and global reporting.
Financial management and oversight of industry budgets and revenues. This includes the development and challenging of annual client and industry revenue targets; monitoring and analysing revenue performance as well as controlling and administering of the industry budget on strategic, meaningful and impactful client and market engagements.
Developing a strong network of relationships with key stakeholders across Deloitte both locally and globally (service lines, client accounts, sector as well as wider business support teams).
Prepare strategic priorities/focus areas, agendas, briefings, and wider materials for internal meetings and major client events.
Guiding and supporting the Industry marketing manager with the implementation of marketing strategies as well as providing input to the marketing strategy by articulating the industry focus.
Driving and managing the development of key industry thought leadership.
Building a network of key stakeholders both internally and externally, in order to deliver on key marketing initiatives.
The Industry Chief of Staff will need to have:

Experience and/or interest in the LSHC industry.
An understanding of the firm, our clients and how we service those clients.
Strong project management skills and the ability to prioritise, set and meet deadlines.
Strategic and creative thinking skills and the ability to express that in writing, in presentations and verbally.
Ability to develop effective working relationships with the most senior people across the firm.
Very strong organisation skills, initiative and proactive approach.
A strong sense of urgency and flexibility.
Ability to work under pressure, show determination and persistence.
Ability to effectively work with and influence senior stakeholders.
Key Competencies required / Talent Standards Capabilities:

Leadership Capabilities

Living our Purpose - Acts as a role model, embracing and living our purpose and values, and recognizing others for the impact they make.

Influence - Influences clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior people.

Performance drive - Delivers exceptional client service; maximizes results and drives high performance from people while fostering collaboration across businesses and borders.

Strategic direction - Understands key objectives for clients and Deloitte, aligns people to objectives and sets priorities and direction.

Talent development - Develops high-performing people and teams through challenging and meaningful opportunities.

Professional Capabilities

Knows the business and industry - Knows how member firm business works and keeps up-to-date on industry activities, marketplace trends and leading practices.

Manages to results - Takes responsibility for assigned areas and contributes to the successful realization of common goals.

Manages and executes projects - Prepares and manages work plans to ensure efficient and timely completion of work.

Solves problems - Identifies and solves problems objectively using analysis, experience and judgment.

Manages quality and risk - Understands and applies quality assurance and risk management procedures in all areas of work performed.

Manages change and ambiguity - Is adaptive and flexible in the face of change and ambiguity.

Technical Competencies

Skilled in field with sound industry and business knowledge
Demonstrated leadership skills
Experienced in communication and implementation of strategy
Proven ability to manage and execute projects
Experienced in development and delivery of professional presentations
Good report writing skills
Good financial knowledge
Behavioural Competencies

Excellent communication skills, both written and verbal
Effective interpersonal and relationship building skills
Good mentorship and coaching ability with desire to develop self and others
Strong client delivery focus
Adaptable, managing change and ambiguity with ease
Focus on quality and risk
Effective problem solving ability
Excellent business acumen

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