Call Logger

🗏Job Type

Full Time

Job Purpose:

This position entails providing telephonic assistance to clients raising issues and complaints regards the Arch Retail system, with a focus on software related issues. This individual is required to ensure that the calls are accurately logged and escalated to the relevant Customer Support Technicians for resolve.

Minimum Requirements:

Professional communication skills in English
Solid communication skills in Afrikaans (advantageous but not essential)
1 years’ work experience in a similar environment (advantageous but not essential)
Retail background (advantageous)
Key Involvement with:

Support Desk Manager
Technical Manager

Team Lead
Customer Support Technicians
Required Behaviours:

Team Player
A problem solver / logical thinker
Ability to work under pressure
Attention to detail
Customer Service focussed
Punctual
Reliable and dedicated
Ambitious person who is willing to put in the extra effort to advance within the company
Career Development Opportunities:

Gaining industry-specific expertise in POS and retail
In-depth learning of the complex Arch Retail Systems
Gaining SQL expertise
Career Development and possible promotion from within
Potential for further certifications / qualifications
Please note: As the nature of our business is not 8-5, please note that shift-work and weekend work will apply.

Young professionals who want a good start, or to continue growing their IT careers, will find this an exciting company and an excellent opportunity. If you want to be part of a dynamic, innovative and growing organisation, then Spinnaker Software is the place for you.



Wishing you well with your career endeavours.


Apply Here http://bit.ly/2N5sU2Z

Job id : , #72906, 295 views,

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