Call Centre Operator

Job Status: Active ✓

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Job TypeFull Time

Overview The main purpose for this role is to provide current and new clients with differentiated product solutions telephonically. Actively identify new opportunities with existing and new Customers. The Call Centre operator is to seek and engage customers to increased profit contribution and business growth.
Role impacts:
• Protea Chemical customer base
• Key customer loyalty
Role controls
• Customer relations
Qualifications • Matric
• Appropriate Degree
Experience • 1 year’s Sales experience
• Alternatively, 3 years’ experience in sales in the chemical industry, will be an advantage.
• Sales and Marketing
Duties 1. Business growth across customer base
2. Customer experience
3. Efficiency and profitability improvements

How to optimally deliver on the core deliverables are for the discretion of the role holder. The samples of possible activity below are mere suggestions.

1. Business growth across customer base
• Support key stake holders in the Business to retain and grow the Customer base
• Ensure the ownership of Protea Chemicals customers is continuously improved
• Partake in the communications between customers and internal customers
• Identify new opportunities with existing and new Customers
• Proactively source information from Industry to gain an understanding of the processes and products.
• Ensure profit margin levels are maintained

2. Customer experience
• Ensuring agreed OTIF targets are achieved
• Ensuring the customer response to queries; NC’s and quotes are within the agreed target time frames
• Supporting internal customers achieving their targets

3. Efficiency and profitability improvements
• Form part of the Operations team to Improve Customer experience and customer profitability
• Support efficiency and improvement plans through continuously seeking opportunities

" The successful candidate shall be required to perform any other reasonable tasks / services from time to time as required by the business."
Job Competencies Planning and organising
Sales and Marketing knowledge
Analytical skills
Interpersonal relations
Written and verbal communication
Consequential thinking
Decision-making skills
Environmental scanning in relation client markets and Sales in the region
Service excellence orientation
Socially confident
Influencing and Persuasiveness
Stress resilient
Negotiation skills

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Job id : , #76418, 50 views,