Call Centre Agent - Cpt

🗏Job Type

Full Time

RESPONSIBILITIES:
Receive calls from customers
Deal with problems such as delays, cancellations etc.
Explain processes to customers and assisting them where necessary
Work in a team and longer than normal hours (shift work)
Deal with confidential information
Communicate with customers both verbally and in writing.
REQUIREMENTS:
Grade 12 - One (1) to (3) years’ experience in a Call Centre Environment
Relevant qualification will be an advantage
Excellent communication in English – speak, read and write
Solid computer literacy
Excellent phone etiquette
No criminal record

Able to work on weekends, public holidays and flexible hours as required
PERSONAL ATTRIBUTES:
Punctual
Excellent understanding or experience of delivering great customer service to a customer
High degree of patience and assertiveness
Conflict resolution skills
Trustworthy, professional and reliable, including dealing with confidential information
The ability to work well under pressure
Practice good time management and willingness to work longer than normal office hours
Remains focused in order to handle objections
Customer focused and service orientated



Apply Here http://bit.ly/2nyqxXq

Job id : , #74498, 45 views,

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