Call Centre Agent-Affirmative Portfolios

🗏Job Type

Contract

About the Position

Call Centre Agency

Please note this is a temporary position for only 3 months

Qualifications and Experience
 Diploma or Advanced Certificate @ NQF Level 6 qualification.
 Call Centre/ Help Desk qualification will be an added advantage.
 Relevant 2 year's client service experience of which 6 months should have been in a similar environment.

Purpose of the Job: is responsible for providing administrative duties, answering calls from both internal and external stakeholders. Attend to queries and provide information.

Key Performance Areas

 Assist claimants with completing and correctly filling in the claim forms.
 Assist claimants with details of claims officer.
 Attend to social media queries.
 Attend to email queries.
 Complete and correct claim information on the system.
 Document administration.
 Data capture.
 Stakeholder relations.

Desired Skills

Personal mastery.  Emotional wisdom.  Ethics and governance.  Customer orientation and customer focus.  Computer literacy.  Organisation etiquette.
Desired Qualification Accreditation

Diploma



Apply Here http://bit.ly/2G5KJHC

Job id : , #71347, 11 views,

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