Call Centre Agent

Job Status: Active ✓

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Job TypeFull Time

Position Summary: The Call Centre Agent is responsible for the provision of professional information service to registered persons, applicants and the public in general.

Key Responsibilities:
Answer calls professionally, respond to customer enquiries, which may include Registration, Education, CPD, Finance, and organisation events in general
Maintain customer database, communicate and co-ordinate with other Units
Manage and process any customer complaints or queries and ensure proper close out
Close out customer queries
Research required information, using available resources (E.g. Website, CRM) including verification of membership
Escalate unresolved issues, route calls to appropriate/ designated persons
Manual invoices for cancelled membership
Load membership of VA’s onto member’s profile.

Qualifications and other requirements:
Call Centre professional qualification
Minimum 6 month’s’ work experience in Call Centre environment
Verbal, written and presentation skills
Communication skills
Proficiency in Microsoft Office Suite

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Job id : , #76401, 102 views,